The property and our room were very nice. We had a balcony with a view of Sorrento, across the water. We did not get a chance to use the pool, but the area looked very nice. If you are booking tours, I would recommend booking thru the hotel, as they will pick you up there. We made the mistake of booking one tour thru someone else and we had to walk 10 minutes to the bus stop, then take a bus to another city to pick up the tour. We had to get up very early to do this, Franco was wonderful he had to-go bags ready for us with water, juice a pastry and sandwiches. He helped us with the 2nd tour booking which was great and many other things, he made our stay very special! We also had a great experience with Marco and also with the bartender and a nice women at the desk, ( can't remember all the names) that helped us in booking a bus to get to the airport.