There was no beachfront. Food at restaurant very good but service very bad. Towels not distributed evenly between the 2 pools. On had nice clean rolled towels at each chair. Other had big pile of used towels and no clean . For the rooms , decor very nice and they did clean the room every day.
margaret
2025 年 4 月入住 2 晚
10/10 超赞
Meg
与配偶出行
2025 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very helpful and polite. The room was very clean and large. Enjoyed the dining experience great service, food was delightful and reasonable. Highly recommend this hotel, plenty of activities for all ages.
Quedamos maravillados co el hotel y el personal súper atentos
susana
2025 年 4 月入住 1 晚
2/10 糟糕
Jenelle
2025 年 4 月 7 日
不满意:清洁度、员工和服务、住宿条件和设施
Jenelle
2025 年 4 月入住 1 晚
10/10 超赞
Lianne
2025 年 4 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Lianne
2025 年 4 月入住 1 晚
10/10 超赞
German
与家人出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall we had a pleasant experience. The staff were very attentive, cordial and accommodating. The grounds were well kept and clean. The service and the food at the restaurant were excellent.
German
2025 年 4 月入住 1 晚
10/10 超赞
Thiago,Miami
与家人出行
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay!
Thiago
2025 年 3 月入住 4 晚
10/10 超赞
Juan Carlos
与家人及幼儿出行
2025 年 4 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good service, the food was good, but I didn't like the extensive wait to be served at the restaurant.
Juan Carlos
2025 年 2 月入住 2 晚
8/10 还可以
Engelbert
与家人出行
2025 年 3 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location but no beach that’s the only reason I gave it 4 stars…
Engelbert
2025 年 3 月入住 3 晚
10/10 超赞
Parik
2025 年 3 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent
Parik
2025 年 3 月入住 1 晚
6/10 一般
Angela
与家人及幼儿出行, 与家人出行
2025 年 3 月 27 日
满意:清洁度、服务设施、住宿条件和设施
While the outdoor property was beautiful the rooms were small. Our room was clean but not very family friendly. The bathroom plugs didn't work out the tv. The person who checked us in seemed in a rush and not very friendly.
The coffee shop and pool were nice.
Angela
2025 年 3 月入住 2 晚
8/10 还可以
Shannon
与配偶出行
2025 年 3 月 26 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The grounds and room were beautiful. We checked in on Monday with no hot water. I reached out to the staff multiple times from Monday to Thursday in regards to having no hot water. I finally went to the main desk Thursday right after 12pm because the ‘manager’ was actually there. She did at that point move us to another room. Poor customer service for multiple days. I should never have to approach a hotel about hot water - the hotel knew about the problem per their words. The hotel should have had a fix immediately. We paid way too much money to not have hot water.
Shannon
2025 年 3 月入住 4 晚
4/10 很差
Michael
2025 年 3 月 25 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
NO HOT WATER
Michael
2025 年 3 月入住 1 晚
6/10 一般
Michael
与家人出行
2025 年 3 月 25 日
满意:员工和服务
不满意:清洁度
No hot water, talking with others, it had been days the hotel was having issues. 3 out of 4 pools were freezing cold. Only 1 was heated. There was a dirty pair of socks on the floor under a bed in our room when we arrived.
Michael
2025 年 3 月入住 2 晚
10/10 超赞
Sheree
与家人出行
2025 年 3 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, great staff, very clean!! Restaurant was overpriced & not good service at all!! Only other complaint was you have to pay to park your car which is absolutely ridiculous as there is no reason to have your guests pay to use a parking lot that is pretty much empty, no security watching your vehicle either. You are a guest at their hotel and paying good money to already stay there and then you pay to park to just stupid - no reason for it but greed!
Sheree
2025 年 2 月入住 2 晚
4/10 很差
Scott
2025 年 3 月 24 日
满意:员工和服务
Scott
2025 年 3 月入住 1 晚
10/10 超赞
Amanda,Madrid
2025 年 3 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Great location with easy access to restaurants and a public beach. Very quiet and family friendly. Rooms were nice and resort was very clean.
Amanda
2025 年 3 月入住 4 晚
8/10 还可以
Abhijit
与家人出行
2025 年 3 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place with nice amenities and friendly staff. Improvements - One of two elevators was not working throughout our stay. The hot tub on adjoining shared Marriott property was not working either.
Abhijit
2025 年 3 月入住 2 晚
4/10 很差
Brad
与家人出行
2025 年 3 月 18 日
不满意:住宿条件和设施,服务设施
The cost was way too expensive for the stay! The bathrooms toilet seat, and base of the toilet was loose. The cabinet door by the fridge was lying on the floor. The maintenance person responded immediately, as we were leaving the room. When we arrived back the cabinet door was fixed, the toilet seat was fixed, but the base of the toilet was still wobbly. The maintenance man applied caulk to the base, but he did not tighten the bolts…
Brad
2025 年 3 月入住 1 晚
4/10 很差
Gregory
与家人出行
2025 年 3 月 17 日
不满意:清洁度、员工和服务、住宿条件和设施
Wow, wasn’t expecting the changes to this property and not for the better! The room is showing it’s age and needs some maintenance. The smoke detector is removed and wires protruding through the wall. Bathroom floor was dirty and a recleaning didn’t remove the greasy tracks from the tile. There was also no handle on the inside of the bathroom door making exit difficult. The mini fridge was broken and never replaced or repaired. On initial check-in we had to ask for a garbage can and towels. If you rang for customer service or house keeping it rings forever with no answer.
Upon check-out there were charges added that the staff couldn’t explain and they were reluctant to print a zero balance receipt. The two staff members present (Dazzy and Jasmine) weren’t rude but were completely uncooperative, dismissive and refused to summon management. I’ll be disputing these charges. There is no handicap parking adjacent to the registration area or cafe entrance.
What a shame! This was our go-to destination in Marathon but we won’t be back!