Easy access to get to the mall, check in and check out was quick for being a holiday weekend. We checked into our room and it smelt amazing and was super clean! Overall was a great stay
Emma
於 2025 年 1 月住了 1 晚
6/10 一般
amarilys
2025年1月18日
amarilys
於 2025 年 1 月住了 2 晚
8/10 不錯
Mia
2025年1月17日
讚好:整潔度
The pool was freezing, there was no towels in the pool area and the arcade didn’t have a place to get change and most of the games was out of order.
Mia
於 2025 年 1 月住了 1 晚
10/10 優異
Thomas
2025年1月13日
讚好:整潔度、職員與服務和住宿狀況
Used to have cookies. No longer, apparently.
Thomas
於 2025 年 1 月住了 1 晚
8/10 不錯
Jung Soo
2025年1月6日
讚好:整潔度、職員與服務和住宿狀況
We were there for a wedding. The property was clean and convenient.
Jung Soo
於 2024 年 11 月住了 1 晚
10/10 優異
Lauren
2025年1月6日
讚好:整潔度和住宿狀況
Lauren
於 2025 年 1 月住了 1 晚
8/10 不錯
Shylla
2025年1月5日
讚好:職員與服務和住宿狀況
Loved how quiet and comfortable this place was
Shylla
於 2025 年 1 月住了 1 晚
10/10 優異
Robert
伴侶同遊
2025年1月5日
讚好:職員與服務、設施服務和住宿狀況
.
Robert
於 2025 年 1 月住了 1 晚
10/10 優異
Elizabeth
親子同遊
2025年1月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is great here my family loved
Highly recommended!! We will be coming back thank you!
Elizabeth
於 2024 年 12 月住了 2 晚
4/10 欠佳
Jonathan
家人同遊
2025年1月4日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
This place should not have a Best Western Plus accreditation. While the main entrance and foyer are very nice and give an impression of a beautiful place it goes downhill very fast after entering. The rooms are clean and the staff are very nice. The issue is the place is in need of serious maintenance and repair. Bathroom are old and outdated, very rusty tubs. After a 5min shower your standing in 4" of water due to poor drainage. The pool and hot tub were in terrible condition, can't see the bottom of a 4' pool (very dirty water). The arcade room is run down and only about half the games actually work. My wife used the laundry facilities and the drain overflowed and flooded the room. All we heard while there was people with very similar issues and how disappointed they where with the condition of the building/facilities.
Jonathan
於 2024 年 12 月住了 2 晚
8/10 不錯
lori
家人同遊, 多人同遊
2025年1月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was great! Felt safe and it was clean! Room was fine… had noisy guests above us but that is not the hotel’s fault! Breakfast was lacking and ran out before 10:00 with no intention of refilling much after 9:40… coffee was not very good
lori
於 2024 年 12 月住了 1 晚
10/10 優異
Joao
家人同遊
2024年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and nice property!
Joao
於 2024 年 12 月住了 3 晚
8/10 不錯
Stacey (Southport)
2024年12月30日
讚好:整潔度、職員與服務和住宿狀況
Stacey
於 2024 年 12 月住了 2 晚
2/10 很差
Antoine
親子同遊
2024年12月29日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Antoine
於 2024 年 12 月住了 4 晚
2/10 很差
Abderrahmane (Montreal)
親子同遊
2024年12月28日
不滿:整潔度、職員與服務、設施服務和住宿狀況
C’était terrible comme expérience. On est resté trois nuits. La piscine et la salle de gym étaient sales et très mal entretenues. En plus, en arrivant la piscine était fermée. Après l’ouverture, elle était glacée. Impossible de nager. Pas de serviettes dans la piscine, ni la salle de gym. L’ascenseur sent mauvais. La porte de notre chambre se ferme difficilement. Quand je me plaignais à la réception, il disait ´we are sorry’ sans aucune aide.
Je regrette mon séjour dans cet établissement . Je ne le recommande pas.
Abderrahmane
於 2024 年 12 月住了 3 晚
10/10 優異
Kalina (Northfield)
2024年12月28日
Kalina
於 2024 年 12 月住了 1 晚
2/10 很差
Myla
2024年12月27日
Pool and hot tub were closed. Only got room to take daughter swimming.
Myla
於 2024 年 12 月住了 1 晚
10/10 優異
Athmane
2024年12月25日
讚好:整潔度、職員與服務和住宿狀況
Athmane
於 2024 年 10 月住了 1 晚
2/10 很差
Thomas (Brighton)
親子同遊
2024年12月25日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property was advertised as having a heated indoor pool. The pool was not heated apparently the heater/filter had worked in weeks. The property never updated their website and did not notify guests as to this represented amenity not being available. They didn't even post notice at the pool area. I'm just very lucky my 3 year old didn't jump into the pool (as little kids do). The water was freezing cold!
When this was discovered I went to the front desk (twice). The 2 people working there were extremely rude and dismissive. I told them the only reason we even booked there was for access to the pool (they beyond did not care and did not offer to 'walk' us to another property in the area (a common practice for hotels). They we told this was not acceptable and we left the property. They refused to provide a receipt upon our turning in the room keys and were told management was going to handle this (they didn't) so now I have to fight them for a refund!
Right at the onset of making an inquiry about the state of the pool I let the front end person know that they were highly recommend by family from the area who had many functions at this property (wedding, etc.). She just didn't care. She interrupted me mid sentence and pointed at a piece of paper on the counter (off in the corner of the counter) that apparently said they were waiting on a part for the pool. This property lets anyone enter it and travel to the guests floors. This place felt like West Virginia!