Boutique style hotel. Staff were great. Very cozy and spacious rooms. Perfect location. Barbara went out of her way to make sure we had the best room for our stay. Actually walked us up to two different rooms so we could choose. Even though in the middle of all the activity in older Madrid (close to Prado Museum, etc..) hotel was quiet and we had a balcony that overlooked the street. I am a very tough judge of people, places and things. This is a chain "Room Mate" that I would seek out when making plans for other trips. Always can tell when a place is well managed.