booking though Wotif, three days prior to stay. staff on arrival did not know of our booking, blamed wotif even though we had a sms confirmation. ḧas happened a few times this week¨
have you ever stood not knowing whether your going to have a place to stay with thoughts of how you will get a refund running through your head. no eye contact from staff member, mumbling to the desk, uncertainty about whats available.
eventually put into a cabin right next to the entry road with traffic coming and going till late and very early in the morning. just been cleaned, very strong disinfectant smell, pile of laundry in entry.
same standard of customer service on leaving.