People have their own preferences of amenities and standards they look for when choosing a hotel. The one thing every person has in common is an expectation of basic necessities you’d find in any hotel. Things like a bed, a tv, and a shower with hot water. Through the entirety of our Christmas vacation we had no hot water at this hotel. And no, that probably won’t happen during your stay. But when asked when it might be fixed we were met with, “we’re not sure because of the holiday.” While I sympathize with the timing, a hotel is a business that is filled with people traveling for holidays. We received no notifications (had to call the front desk to find out what was going on), no updates, no concessions, and no showers during our trip. I am beyond frustrated. Stuff happens, I get it. But to essentially be given a shoulder shrug over hot water in winter is insane.