Overall this experience/stay was disappointing and I did not feel as though the accommodation I received was equal to the amount I paid.
The positive:
- the location is very close to the Earl’s Court district/circle/picadilly line stop.
- everything I used (bathroom facilities/air conditioning) worked as intended.
The negative:
- the only time I saw anyone around the front desk was when I checked in, and at the time they were building furniture in the entryway. There were also a number of bags (possibly trash or other guest belongings) blocking parts of the entryway and aesthetically it wasn’t very welcoming. The gentleman I spoke to thought my reservation had been cancelled, but that was quickly resolved when he saw the communication I’d had with the hotel via the Expedia app.
- while the room wasn’t dirty, it clearly had marks/gouges in the carpeting and the walls, as well as cords everywhere. It felt like a college dorm rather than a hotel. The pictures looked much nicer.
- the bed was uncomfortable, and the frame was clearly cheap, creaked quite a bit, and I was worried it would break. I am not a small individual (200 lbs) and I worry someone larger would have issues.
- I did not feel safe in the room with a flimsy key/lock, and on my second night there, around 11PM, another guest (I think) attempted to unlock my door and enter. Again, no one was at the desk, and it was concerning that there was no one on hand for such moments.
TLDR: I would not stay here again