Disappointing Service & dishonestly from the staff
My family and I stayed in this hotel and experienced very unprofessional service and dishonesty from the night shift staff Jovane in this end of Nov.
We went back to the hotel at around 12:30 AM. We could not open our door after inserting the key card for a few times, so we went to the lobby and asked Jovane to check whether there was a problem with our key card. He checked our card and said there wasn’t any problem and asked us to try again. We then went up to our room again and tried again but the card still did not work, so we went back down to the front desk and told him our situation. At that moment, Jovane did not respond to any of our questions for a few seconds but let out a sigh as if we were annoying him. He expressed a very inattentive and rude attitude toward our family. He took his staff card and went straight to the elevator without saying anything. He inserted our key card after he inserted his staff card and successfully opened our door, but he blamed us for having a cellphone nearby causing the malfunction of the key card and lock. It was unreasonable for a guest to take the blame when there was no reminder to tell us not to have a cellphone near the lock. Even if we were to take the blame, the attitude of Jovane towards us was irresponsible. We ended up using 15 minutes just to get into our room "without a single apology" or even being treated with any acceptable or fair attitude.
Hon Piu
6/10 一般
真實旅客
2014年9月17日
讚好:整潔度和職員與服務
真實旅客
10/10 優異
Katie
2025年1月19日
讚好:整潔度、職員與服務和住宿狀況
Katie
於 2025 年 1 月住了 1 晚
10/10 優異
Michel
2025年1月18日
讚好:整潔度、職員與服務和住宿狀況
Nice newly renovated rooms.
Michel
於 2025 年 1 月住了 1 晚
8/10 不錯
Jonathan
親子同遊
2025年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For the price you can’t go wrong. Recently updated room. The staff (check-in female) and house keeping (male) were super friendly.
Jonathan
於 2025 年 1 月住了 1 晚
8/10 不錯
Jacques
伴侶同遊
2025年1月10日
讚好:設施服務
Breakfast was cold and not much choice
Jacques
於 2025 年 1 月住了 1 晚
10/10 優異
Issa
2025年1月1日
讚好:整潔度、職員與服務和住宿狀況
Very good
Issa
於 2024 年 12 月住了 1 晚
10/10 優異
Gary (St. Thomas)
商務旅客
2024年12月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed a few times. Will stay again
Gary
於 2024 年 12 月住了 2 晚
6/10 一般
eugene
2024年12月29日
eugene
於 2024 年 12 月住了 1 晚
8/10 不錯
Justin
2024年12月25日
Justin
於 2024 年 12 月住了 3 晚
10/10 優異
Abba
2024年12月23日
讚好:整潔度、職員與服務和住宿狀況
Comfortable bed greet location love it
Abba
於 2024 年 12 月住了 2 晚
10/10 優異
Paul
商務旅客
2024年12月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s clean and comfortable. Very good breakfast. Better than most. Staff are very helpful and polite. Everything smooth and simple. Staybridge is my favorite
Paul
於 2024 年 12 月住了 1 晚
4/10 欠佳
SHAWN
伴侶同遊
2024年12月9日
讚好:設施服務
不滿:住宿狀況
No heat for three nights
Maintenance never came
Couch dirty floors stained
Bed frames broken
SHAWN
於 2024 年 12 月住了 1 晚
4/10 欠佳
SHAWN
2024年12月9日
不滿:整潔度和住宿狀況
We had no heat and had to spend $120 to get a space heater as the maintenance apparently doesn’t work weekends and no one contacted us the remainder of three nights to advise us
Couch had stains all over
Construction in room above us even on Saturday and Sunday mornings
SHAWN
於 2024 年 12 月住了 2 晚
6/10 一般
David
家人同遊
2024年12月7日
Staff was polite
David
於 2024 年 12 月住了 2 晚
6/10 一般
Sidney
2024年12月3日
不滿:住宿狀況
Hotel is under renovation, elevator and rooms are very dusty and dirty, doors cannot be closed properly.
Sidney
於 2024 年 10 月住了 1 晚
10/10 優異
Mark
商務旅客
2024年11月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spacious rooms, friendly staff
Mark
於 2024 年 11 月住了 2 晚
10/10 優異
Karen
2024年11月29日
讚好:整潔度、職員與服務和住宿狀況
Karen
於 2024 年 11 月住了 1 晚
10/10 優異
Steven
2024年11月28日
讚好:整潔度、職員與服務和住宿狀況
For me it was the perfect distance between borders as I traveled to MI
Steven
於 2024 年 11 月住了 1 晚
10/10 優異
Doneath
商務旅客
2024年11月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property has newly renovated rooms on sime floors. I loved the 'no carpet' rooms. All the staff were phenomenal. Great place to stay.
Doneath
於 2024 年 11 月住了 1 晚
10/10 優異
Toni
2024年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great room, amenties and hot breakfast.
Very spaxious suite, jacuzzi tub was awesome, bed so comfy.
Fully recommend
Toni
於 2024 年 11 月住了 1 晚
2/10 很差
Samantha
2024年11月19日
不滿:整潔度、職員與服務和住宿狀況
Samantha
於 2024 年 11 月住了 1 晚
10/10 優異
Gary (St. Thomas)
商務旅客
2024年11月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a great place to stay. Lots of parking and it’s right off the highway.