The staff was friendly and efficient to handle my check-in process. However, there was a very long queue late at night and i queued up for over 30 mins to get my room.
The room is clean and nice despite that the style of the common area, corridor and room could tell its age which caused slight disappointment as compared with other Sofitel hotel I stayed.
Hotel rooms are very old. Staff are cold. Not worthy at all.
Cheng
於 2022 年 12 月住了 1 晚
10/10 優異
真實旅客
2022年9月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2022 年 9 月住了 1 晚
10/10 優異
Adam
2024年12月21日
Adam
於 2024 年 11 月住了 1 晚
4/10 欠佳
Ron
2024年12月21日
讚好:整潔度和住宿狀況
不滿:職員與服務
Ron
於 2024 年 12 月住了 1 晚
8/10 不錯
FRANCIS
2024年12月21日
讚好:整潔度、職員與服務和住宿狀況
Good place
FRANCIS
於 2024 年 12 月住了 1 晚
10/10 優異
Jose
伴侶同遊
2024年12月20日
讚好:整潔度、職員與服務和住宿狀況
Great option when you have a layover in heathrow
Jose
於 2024 年 12 月住了 1 晚
10/10 優異
Eric
伴侶同遊
2024年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is connected to terminal 5 at Heathrow. We spent 2 nights in order to visit some friends before traveling back home. The hotel is clean with large beautiful rooms. Breakfast is expensive so we walked to Terminal 5 and had a continental breakfast at the coffee place inside. It was nice watching planes take off and sipping coffee with our rolls and fruit. One night spontaneously jumped on the underground which is in the Terminal and made our way into London. Easy and convenient. Our only hiccup was getting an Uber to our friends. The Hotel has a gate control where every has to take a ticket. We did not know that the Hotel has to validate the ticket in order for the driver to not have to pay. It took extra time to get it figured out. We knew better the next time and warned the driver on the app.
Eric
於 2024 年 12 月住了 2 晚
10/10 優異
Franklyn
伴侶同遊
2024年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
After so many hours of travel and an early flight the next morning, the convenience and comfort of the hotel was wonderful.