They gave me an upgrade to king bed but the room has a tiny tiny window so the room is quite dark. Also kind of dusty. Should do better job cleaning. Ceiling height low. Walls are thin. But flexible in checkin time. Location good.
Hung Hung M
於 2024 年 8 月住了 3 晚
10/10 優異
真實旅客
多人同遊
2024年4月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Happy staycation
Good location just 5 mins walk to tube station where can take Elizabeth line straight to/from Heathrow. Clean room. Breakfast choices are awesome
The location is great with easy access to attractions in central London. While the room was comfortable, it is in need of an update: the television turns off on its own and window blinds not closing fully. There is always a short queue during check in and check out. Breakfast buffet is very good. Overall we enjoyed our stay!
Yong
於 2024 年 10 月住了 4 晚
8/10 不錯
David
家人同遊
2024年11月6日
Noisy
David
於 2024 年 10 月住了 3 晚
10/10 優異
Hatsue
2024年11月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and excellent customer service!
Mayumeh (sorry if I spelled it wrong) at the front desk provided the excellent customer service when I needed help.
Thank you!
Hatsue
於 2024 年 10 月住了 2 晚
10/10 優異
Kathryn (Bellevue)
2024年11月3日
Kathryn
於 2024 年 10 月住了 1 晚
8/10 不錯
Dirk Jan
2024年11月1日
讚好:整潔度和職員與服務
Dirk Jan
於 2024 年 10 月住了 3 晚
8/10 不錯
Ari
2024年10月31日
讚好:整潔度、職員與服務和住宿狀況
Ari
於 2024 年 10 月住了 2 晚
4/10 欠佳
GAYNOR
2024年10月27日
不滿:整潔度
The public areas are stunning; shame this doesn’t carry through to the bedrooms.
GAYNOR
於 2024 年 10 月住了 1 晚
10/10 優異
Eleni
家人同遊, 伴侶同遊
2024年10月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A stones throw from the British museum and very walkable, close to downtown. Friendly staff, great breakfast. We willbe back
Eleni
於 2024 年 10 月住了 1 晚
6/10 一般
Jeffery
家人同遊, 伴侶同遊
2024年10月23日
讚好:整潔度
不滿:職員與服務
We were in a room with a really poor layout. The worse aspects were the lack of hotel resterant services, no one answered the phone at the desk or for room service when we called at least 7 times over 3 day period. Unable to get an extra pillow or even an extra blanket.
Jeffery
於 2024 年 10 月住了 3 晚
10/10 優異
Jeannye
家人同遊
2024年10月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We truly enjoyed our experience with Expedia and Radisson Blu. The room was clean, hotel is modern, the restaurant was amazing for breakfast and dinner. Location was near most everything including the British Museum. We had a blast.
Jeannye
於 2024 年 10 月住了 1 晚
4/10 欠佳
Robin
伴侶同遊
2024年10月18日
不滿:整潔度、職員與服務、設施服務和住宿狀況
A less than average hotel which we should never have stayed so many nights at:
Room had stains on the carpet. Musty smell.
Room cleaners were inconsistent (toilet paper and wash cloths are some kind of premium service.) Never replenished coffee options.
Called for laundry service (in their service window) and they said they would be up in ten minutes. Never showed. When we called down they told us we couldn't get laundry service for that day and did nothing to compensate for their failure. We had to make our own arrangements.
Hotel restaurant (which is why we booked this hotel) is beyond sub-par: waitress took so long to take and fulfill a drinks order that members of our party left. Watched a "bartender" cork two bottles of wine because he didn't know how to use a corkscrew. Pretty much a joke.
The only bright sparks were the subsequent bartender (personable and surprisingly efficient) and the early morning front desk attendant that got us a cab at the crack of dawn.
Certainly not the level of sophistication or quality that they advertise. Lobby perfume and techno music doesn't make this a hotel of quality in any way, shape or form. Moreover, this hotel is DEFINITELY over-priced for the service, amenities and quality. Look elsewhere.
Robin
於 2024 年 10 月住了 11 晚
8/10 不錯
Steven
伴侶同遊
2024年10月13日
讚好:整潔度、職員與服務和住宿狀況
Polite helpful staff. Not far from Tottenham Court Road underground. Useful hotel for Soho, Piccadilly Circus, Covent Garden.
Steven
於 2024 年 10 月住了 1 晚
6/10 一般
Erin
2024年10月10日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The hotel itself was lovely but i encountered a few issues that staff didnt help resolve after several requests. Most important, there was a window shade in my room that didnt have a cord, which meant i could not lower it even at night. I was on Floor 1 so everything I did in the room i was visible to the street. I may have even mooned passengers on a double decker bus this morning. I inquired twoce about this and was told theyd send someone up. Afterwhile, when no one showed, I tried calling the front desk but the phones were out in the hotel as well. Also i didnt have a key to my room until the evening bc the machine to make them was broken. It could have been a really lovely stay eith better service.
Erin
於 2024 年 10 月住了 1 晚
8/10 不錯
Frederik
2024年9月17日
Frederik
於 2024 年 8 月住了 3 晚
10/10 優異
Theodore
2024年9月12日
讚好:整潔度
Theodore
於 2024 年 8 月住了 6 晚
6/10 一般
Lucy
伴侶同遊
2024年8月30日
讚好:整潔度和職員與服務
不滿:住宿狀況
Breakfast was brilliant. The communal areas of the hotel were lovely. The standard room itself was incredibly disappointing. Bed size was a small double (not a standard double, as suggested). We barely slept for the two nights we were there.
Space around the bed was very limited but the wooden bedframe overhung the mattress, meaning it was easy to bang your leg every time you walked round.
Given the price I would not stay here again
Lucy
於 2024 年 8 月住了 2 晚
10/10 優異
John
2024年8月29日
讚好:住宿狀況
John
於 2024 年 8 月住了 2 晚
6/10 一般
Melissa
家人同遊
2024年8月27日
讚好:整潔度、設施服務和住宿狀況
I did not receive the vip benefit that was advertised at this hotel. I also booked a premium room and was put in a standard room. When I notified the front reception, the response was very careless and I was told nothing they could do until the following day. The staff who on the following day were much more helpful and they moved me into the proper room that I booked, on the 2nd day.