after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.
Leslie
2022 年 1 月入住 1 晚
2/10 糟糕
elizabeth
团体旅客
2022 年 1 月 13 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
elizabeth
2022 年 1 月入住 1 晚
10/10 超赞
D
商务旅客
2020 年 11 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Work trip
Plenty of free parking & quiet location.
D
2020 年 11 月入住 4 晚
4/10 很差
MIchael
2020 年 9 月 28 日
满意:客房舒适度
Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star
MIchael
2020 年 9 月入住 2 晚
6/10 一般
John,London
与配偶出行
2020 年 8 月 12 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating.
The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.
John
2020 年 8 月入住 4 晚
2/10 糟糕
真实旅客
与家人出行
2020 年 3 月 17 日
不满意:住宿条件和设施
The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance
真实旅客
2020 年 3 月入住 2 晚
2/10 糟糕
Pamela
团体旅客
2020 年 3 月 16 日
不满意:客房舒适度,住宿条件和设施
Keep away from this hotel
Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone.
Sorry!
Pamela
2020 年 3 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2020 年 3 月 12 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.
真实旅客
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
2020 年 2 月 29 日
真实旅客
2020 年 2 月入住 1 晚
4/10 很差
Bryan
商务旅客
2020 年 2 月 28 日
不满意:住宿条件和设施
Park in their Carpark at your own risk!
Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.
Bryan
2020 年 2 月入住 1 晚
4/10 很差
真实旅客
与配偶出行, 商务旅客
2020 年 2 月 25 日
不满意:员工和服务
The property was just okay and very dated and in need of a facelift
真实旅客
2020 年 2 月入住 1 晚
6/10 一般
Peter
商务旅客
2020 年 2 月 21 日
满意:清洁度、员工和服务、客房舒适度
Peter
2020 年 2 月入住 2 晚
8/10 还可以
真实旅客
2020 年 2 月 17 日
满意:清洁度
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
真实旅客
2020 年 2 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
真实旅客
2020 年 2 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
Constance
商务旅客
2020 年 1 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cost and homely
From moment I arrive was treated as a valuable customer.
Would not bypass this hotel when in area.
Nothing is to much trouble. Will be back soon.
Constance
2020 年 1 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2020 年 1 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.
真实旅客
2020 年 1 月入住 1 晚
10/10 超赞
Lynda
团体旅客
2020 年 1 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great, nice staff
Lynda
2020 年 1 月入住 2 晚
8/10 还可以
Jeanie
商务旅客
2020 年 1 月 12 日
满意:清洁度、住宿条件和设施、客房舒适度
Check-in issues
Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....
Jeanie
2020 年 1 月入住 1 晚
10/10 超赞
Constance
商务旅客
2020 年 1 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Small and homely
Staff polite and accommodating. Was woken up by noisy lad next door at 1.30, rang reception and it was dealt with at once.
Cooked breakfast could have been warmer but I was one of the last to come down, so to be expected.
Staying her again in 2 weeks. A nice safe place for a woman on her own.
Constance
2020 年 1 月入住 1 晚
8/10 还可以
Anthony
2020 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Anthony
2020 年 1 月入住 1 晚
2/10 糟糕
David
团体旅客
2020 年 1 月 6 日
不满意:住宿条件和设施,员工和服务
Kingston never stay there
This Hotel is like a poor old woman keeping up appearances staff friendly everywhere dusty drapes windows uncleaned at breakfast management has told staff to make themselves scarce I even had my breakfast table cleared before i had begun to eat.
The owners are obviously focused on income only and they themselves instruct their staff and management to give zero help.to their guests as they themselves have total disrespect for those that stay.
The building is great the owners are greedy money focused idiots.
David
2020 年 1 月入住 1 晚
8/10 还可以
真实旅客
与家人及幼儿出行
2020 年 1 月 2 日
满意:员工和服务
het hotel ligt op een goede locatie bij Richmond park en station Norbiton. de inrichting is ouderwets en gezellig. het onderhoud kan beter. het kan schoner en de luchtverwarming maakt lawaai. de prijs/kwaliteit is goed en het personeel is aardig.