1. At the time of check-in, the staff asked us to change the room on the 3rd floor in the lobby for 15 minutes. Because we booked two rooms for two couples to honeymoon, we told the staff that my friend was not feeling well and finally waited for 1 hour. Not to the room, only to 1 room, the other room is in the building, the attic is very uncomfortable, causing everyone to be unhappy.
2. A black employee defrauded to collect fees. He was tall and thin. In the morning of 12:10-12:20 in 25/6/2018, he told the slippers to charge 10Ponds. Because he was not familiar with the currency, I asked if he was 10 Euros. He said no, 10ponds is only a small number. I told him to take it out of my hands. I saw him take more than a dozen currencies. He told me that each hand took my 10Ponds, that is, 20Ponds. I learned after talking to my friends. 20Ponds is equal to 20 euros. So he told the service department that the male colleague said that the slippers were provided free of charge because we stayed for 3 nights. No one helped change and it was dirty. After returning the counter, only 10 euros were returned. Things make me angry! Because as a 4 star hotel, slippers are charged 100 Hong Kong dollars per pair? And only black employees said they needed to charge, and others said it was free? What is the reason? Management has a big problem! I have sent an email directly to your company group to complain to the employee, because his skill is to deceive tourists often! Can not tolerate!