Room with king sized bed given to us has a small window only, size of room reasonable. Housekeeping service poor. towels were not replenished properly, cleaning was not up to standard, empty tissue box was not refilled. They put on a 5% service charge on your bill at check in but you may say no on checking out, a bit embarrassing.
Shuet Han Marieca
於 2024 年 5 月住了 8 晚
4/10 欠佳
Yuk Ha
家人同遊
2024 年 4 月 7 日
不滿:整潔度、設施服務和住宿狀況
no air-condition, very hot in room
Yuk Ha
於 2024 年 4 月住了 3 晚
6/10 一般
真實旅客
家人同遊
2024 年 2 月 19 日
讚好:整潔度
真實旅客
於 2024 年 2 月住了 5 晚
10/10 優異
Yu Jen
商務旅客
2024 年 1 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is the first time I book flight hotel via expedia.
I am very satisfied with Expedia service.
Thank you, Expedia!
I will use Expedia next time.
Yu Jen
於 2024 年 1 月住了 8 晚
10/10 優異
Bowen
2024 年 1 月 20 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bowen
於 2024 年 1 月住了 6 晚
8/10 不錯
Wai Hung Thomas
家人同遊
2023 年 7 月 28 日
讚好:整潔度、職員與服務和住宿狀況
No TV movie channels have been provided, Seating chairs are not sufficient for two persons.
Wai Hung Thomas
於 2023 年 7 月住了 3 晚
8/10 不錯
MAN CHI
家人同遊
2023 年 3 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
MAN CHI
於 2023 年 3 月住了 2 晚
8/10 不錯
MAN CHI
家人同遊
2023 年 3 月 13 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
so so
The location of hotel is good where nearby the underground station and shopping mall but without carparking area. Also, the room with few hairs found. Tidyness had to be review.
MAN CHI
於 2023 年 3 月住了 1 晚
10/10 優異
Wing Kui
2022 年 11 月 29 日
Wing Kui
於 2022 年 11 月住了 1 晚
6/10 一般
Kaye
2025 年 7 月 5 日
The location to Westfield is a plus, nice bar and friendly staff. I was on floor 7 and it was very hot weather. Aircon was not good, they brought me a fan. Room small due to sloped ceiling with blinds that had to be shut due to heat. No stop out the front so need to walk bags up the street.
Bed comfy and clean linen, shower needs a good clean in grate so smelt very mouldy. A fair stay for a discount price
Kaye
於 2025 年 6 月住了 2 晚
10/10 優異
katy
家人同遊
2025 年 7 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Reliable experience, bus stop right outside hotel taking you into the city. Great for Westfield shopping too
katy
於 2025 年 6 月住了 1 晚
8/10 不錯
Dean
家人同遊
2025 年 6 月 23 日
讚好:整潔度、設施服務和住宿狀況
Ideal hotel location slightly far from the centre
Dean
於 2025 年 4 月住了 2 晚
6/10 一般
Katie
伴侶同遊
2025 年 6 月 23 日
讚好:職員與服務和設施服務
This hotel is perfect for my work and visiting family. However, the rooms are now dates and for the money you pay I would expect more. There was mould on the net curtains, stains on the carpets, greasy finger marks on the bed side table, no tea. The rooms were just a bit dated and unloved.
Katie
於 2025 年 6 月住了 1 晚
6/10 一般
Lin-Fei (Singapore)
商務旅客
2025 年 6 月 22 日
不滿:設施服務和住宿狀況
Couldn’t get any laundry done because not enough staff. Air conditioning was also mostly broken.
Lin-Fei
於 2025 年 6 月住了 6 晚
10/10 優異
Connie
2025 年 6 月 18 日
讚好:整潔度、設施服務和住宿狀況
Great place awesome staff
Connie
於 2025 年 3 月住了 5 晚
6/10 一般
Noor Rita
家人同遊
2025 年 6 月 18 日
讚好:職員與服務
Was my 2nd stay. Check out on 27th April and checked in again on 1st May for 6 nights. We were very disappointed as what have been promised to be a better stay this time (can be viewed on my previous review) was not fulfilled. Not only we did not get our connecting rooms, we were given rooms which the Aircon not working! When we complained, they gave a cooler for the rooms instead. But it did not help much. Only after much complaining we were given another room which is cooler. We booked 2 rooms in total. But 1 room managed to be changed. Besides this issue, the restaurant breakfast & staff were good. Should compliment one of the staff in the restaurant named Reece, who is efficient and helpful throughout our stay. The Concierge should be complimented too.
Noor Rita
於 2025 年 5 月住了 6 晚
4/10 欠佳
Jayde
家人同遊
2025 年 6 月 14 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I booked an executive room and can honestly say I have stayed in 3 star airport hotels that have been better than this. The room was NOTHING like shown here in the pictures. There wasn’t even a window. The carpet were dirty and there was mold in the corner of the room and I meant a LOT of mold. I didn’t want to walk in there without shoes on. I actually booked an executive room for two nights and a standard room for one night for my parents and I didn’t even want to see what that standard room looked like. The lobby area is lovely and the staff is as helpful as they can be but they couldn’t move us even after complaining. They moved us for the 2nd night and the ‘upgraded’ room they put us in didn’t even look like the pictures shown here. It was honestly the worst hotel experience I have ever had. I’m not one to write reviews but after spending almost $1,000 on rooms I had to say something so that others don’t do the same. To top everything off the TV didn’t work in any of the rooms either and that’s not good when you have a jet lagged 2 year old waking up at 3am!
Just don’t stay here.
Jayde
於 2025 年 6 月住了 2 晚
6/10 一般
Portia
2025 年 6 月 9 日
不滿:整潔度
Portia
於 2025 年 6 月住了 1 晚
10/10 優異
Simon
2025 年 6 月 8 日
讚好:整潔度、設施服務和住宿狀況
Simon
於 2025 年 6 月住了 1 晚
2/10 很差
Christine
伴侶同遊
2025 年 6 月 8 日
不滿:整潔度
The room was a nice size but the bathroom was a bit strange with a frosted window between the bathroom and the bedroom so you could see the outline of the person when they were showering. One of our hand towels had a dirty mark on it as well. We opted to not have our room serviced as we were only staying two nights but because the staff member we spoke to didn't give us a voucher we didn't get the £5 food & beverage which was advertised for opting out. We also didn't get the Expedia VIP food & beverage discount applied to our account and I had to contact the hotel numerous times after our stay before this was rectified. A disappointing stay and poor customer service afterwards.