Staff went above and beyond.
All seemed happy to be there- that is unusual and a sign of a good employer
Stewart
於 2024 年 11 月住了 2 晚
10/10 優異
Victoria
家人同遊
2024年10月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super clean hotel lovely staff easy parking and free, went for Halloween weekend decorations didn’t disappoint the park looked fabulous too
Victoria
於 2024 年 10 月住了 1 晚
10/10 優異
Kevin
伴侶同遊
2024年10月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice stay, with well organised meal times and very efficient service.
The hotel is great as all staff very friendly and helpful, with great atmosphere.
The hotel is needing a bit of tlc and refurb as carpets getting worn and grubby.
Great for access to park and animals, and parking really good.
Only real complaint is the food, which although is very good and nice, it is quite pricey.
Kevin
於 2024 年 10 月住了 2 晚
10/10 優異
Simon
商務旅客
2024年10月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are quite and well equipped so it’s a relaxing stay.
Simon
於 2024 年 9 月住了 2 晚
2/10 很差
Vivi
2024年10月6日
Vivi
於 2024 年 9 月住了 1 晚
6/10 一般
Behrad
2024年10月5日
讚好:整潔度、職員與服務和住宿狀況
Behrad
於 2024 年 10 月住了 3 晚
10/10 優異
Annmarie
家人同遊
2024年10月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Last minute booking so not visiting park or zoo hut lived the hotel decor and theme. Lots of photo opportunities.
Lovely room with a view. Fabuloys buffet breakfast every item cooked to perfection.
Annmarie
於 2024 年 10 月住了 1 晚
6/10 一般
Nicola
2024年9月28日
Nicola
於 2024 年 9 月住了 1 晚
2/10 很差
daniel
伴侶同遊
2024年9月26日
不滿:整潔度、職員與服務和住宿狀況
Booked a double room, got two single beds put together and single duvets, beds not joined so subsequently almost most fell in between them numerous times
Shower was awful
daniel
於 2024 年 9 月住了 1 晚
4/10 欠佳
Abderrezak
2024年9月24日
讚好:整潔度和住宿狀況
不滿:職員與服務
Abderrezak
於 2024 年 9 月住了 4 晚
2/10 很差
Dawn
2024年9月19日
Dawn
於 2024 年 8 月住了 1 晚
10/10 優異
Katie
2024年9月14日
讚好:整潔度、職員與服務和住宿狀況
Katie
於 2024 年 9 月住了 1 晚
8/10 不錯
Tracey
家人同遊
2024年9月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Family friendly.
Tracey
於 2024 年 9 月住了 1 晚
4/10 欠佳
Joan (London)
家人同遊
2024年9月7日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Dinner closed at 8:30 pm and there were no options for getting some food. This is really bad, specially being a family friendly hotel.
Joan
於 2024 年 9 月住了 1 晚
8/10 不錯
Wisdom
家人同遊
2024年9月4日
讚好:整潔度、設施服務和住宿狀況
Wrong but reasonable room. Poor functioning dining area and check in.
Chessington and Merlin management don’t seem to take pride in their assets; it’s clear that they are amateurs in the hotel trade.
Wisdom
於 2024 年 8 月住了 1 晚
4/10 欠佳
Tara
親子同遊
2024年9月3日
讚好:整潔度和設施服務
不滿:住宿狀況
No hot water in our room! This is the second time we have stayed at Chessington and both times there has been an issue with hot water. With two young children this caused inconvenience with the bed time routine, we were advised it would be sorted by 9pm that evening, it wasn’t! Still no hot water the following morning which delayed us getting ready which caused us to be late for breakfast and missing half of our early entrance privilege. We were given ‘magic money’ as a gesture whilst our compliant was being investigated, we had to walk around the park to find places that actually accepted the vouchers which again waisted our time and the vouchers didn’t cover the total bill as the restaurant is overpriced.
Overall an overpriced, inconvenient experience. £282 for one night with no hot water!
Tara
於 2024 年 8 月住了 1 晚
10/10 優異
Rhys
2024年8月23日
Rhys
於 2024 年 8 月住了 1 晚
6/10 一般
Karine
親子同遊
2024年8月22日
讚好:整潔度和職員與服務
You have to create an account to get WiFi and it kept dropping. Food was overpriced and not good quality
Karine
於 2024 年 8 月住了 1 晚
10/10 優異
Lisa
家人同遊
2024年8月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lisa
於 2024 年 8 月住了 1 晚
10/10 優異
DENNIS
2024年8月12日
讚好:整潔度、職員與服務和住宿狀況
DENNIS
於 2024 年 8 月住了 1 晚
6/10 一般
Kate
2024年8月5日
讚好:職員與服務
Lovely view of the animals at breakfast.
Rooms felt tired and not a good view!
Restaurant was crowded and messy, there were kids running around everywhere.
Kate
於 2024 年 6 月住了 1 晚
10/10 優異
margaret
親子同遊
2024年8月2日
讚好:整潔度、職員與服務和住宿狀況
Very helpful staff in hotel and safari grill, stayed in Giraffe room and loved it, absolute cracking!
margaret
於 2024 年 8 月住了 1 晚
6/10 一般
lynsey
親子同遊
2024年8月1日
不滿:職員與服務和設施服務
Very average property which is now in need of room updates. TV doesn't work in many many rooms. It's looking tired.