Over charged regardless of seeing that the room was paid in full through Expedia. Charged my
Partner’s card for the room ans incidental hold and then at 2am we got a notification of another charge. We ended up leaving at 2:13am to head home because dispite having $500 the lady working the front desk at 2am said they would have the manager ‘email’ us when she got in. Worst customer service experience ever. Will not return to this hotel. They seem like scam artists.
Jeremy
於 2024 年 12 月住了 2 晚
2/10 很差
Jeremy
伴侶同遊, 商務旅客
2025年1月17日
不滿:整潔度、職員與服務、設施服務和住宿狀況
We showed up and the desk clerk said my card was declined. I even showed them my receipt showing that my stay was paid in full and he said that he needed payment. Dispite showing him my bank statement reflecting that my room was paid for, he asked for a different form of payment. My partner gave his card and then at 2am we were woke up to alert saying that they charged another $80 on top of the room fee and incidental hold. We left at 2:13am.
Jeremy
於 2025 年 1 月住了 1 晚
2/10 很差
Brian
親子同遊
2025年1月10日
不滿:職員與服務、設施服務和住宿狀況
Terrible breakfast - out of most things. Complained to front desk attendant and she barely acknowledged my presence. I asked her if she was the manager and she said she was at that time. I asked her if she was going to do something about this and she muttered something like "uh-huh." I didn't see her do anything about it. The breakfast attendant appeared to have NO sense of urgency whatsoever. Other people were also not happy about this. I did escalate to the real manager and he told me the breakfast attendant was trying to restock after a busy time, but I didn't see much of that happening, kind of a lame response. Also, that didn't help us much, especially since we ended up having to go out for breakfast for 4 people. Will not stay here again, gives Holiday Inn a bad name. Don't recommend.
Brian
於 2025 年 1 月住了 1 晚
10/10 優異
Elizabeth
親子同遊
2025年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are super nice. We had a wheelchair accessible room and it had great space! With a huge bathroom that had a shower chair! (ROOM 318 IF YOUR CURIOUS)
Elizabeth
於 2025 年 1 月住了 1 晚
10/10 優異
Nicole (Little Rock)
2025年1月4日
讚好:整潔度、職員與服務和住宿狀況
Nicole
於 2024 年 12 月住了 3 晚
10/10 優異
Joe
親子同遊, 寵物同遊
2025年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you
Joe
於 2025 年 1 月住了 1 晚
10/10 優異
Seth (Las Vegas)
家人同遊
2025年1月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice, new hotel in kind of an area that is due for gentrification. Nice staff and breakfast, but I don't like having to pay for parking.
Seth
於 2024 年 12 月住了 1 晚
10/10 優異
Selena
2024年12月24日
讚好:整潔度、職員與服務和住宿狀況
Selena
於 2024 年 12 月住了 1 晚
10/10 優異
Junyeol
家人同遊
2024年12月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
Junyeol
於 2024 年 12 月住了 1 晚
10/10 優異
ANDREJ
多人同遊
2024年12月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice, Clean hotel.
ANDREJ
於 2024 年 12 月住了 1 晚
8/10 不錯
jane
2024年12月19日
讚好:整潔度、職員與服務和住宿狀況
This is not our first visit and probably not our last, as we frequently travel this way. It’s close to the highway, has convenient parking and is an IHG hotel
jane
於 2024 年 11 月住了 1 晚
8/10 不錯
William
商務旅客
2024年12月12日
讚好:整潔度、職員與服務和住宿狀況
Outstanding customer service and staff, and a great location near the William J. Clinton Presidential Library.
William
於 2024 年 12 月住了 4 晚
8/10 不錯
Jack (Jackson)
2024年12月12日
讚好:整潔度、職員與服務和住宿狀況
Jack
於 2024 年 12 月住了 1 晚
10/10 優異
Siegfried
2024年12月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fit my needs for the trip
Siegfried
於 2024 年 12 月住了 1 晚
10/10 優異
Gregory
2024年11月24日
Gregory
於 2024 年 11 月住了 1 晚
10/10 優異
Chrisnbrendalee
2024年11月18日
讚好:職員與服務和住宿狀況
Chrisnbrendalee
於 2024 年 11 月住了 1 晚
10/10 優異
Rebecca
2024年11月15日
讚好:整潔度、職員與服務和住宿狀況
Rebecca
於 2024 年 11 月住了 1 晚
10/10 優異
Jerry
2024年11月8日
讚好:住宿狀況
Jerry
於 2024 年 11 月住了 1 晚
8/10 不錯
Kristin
2024年11月5日
讚好:整潔度、職員與服務和住宿狀況
Kristin
於 2024 年 11 月住了 1 晚
10/10 優異
Berenice
2024年11月2日
Berenice
於 2024 年 8 月住了 1 晚
10/10 優異
vanilla st
伴侶同遊
2024年10月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great rooms, & convenient location
vanilla st
於 2024 年 10 月住了 1 晚
8/10 不錯
Gabriel
多人同遊
2024年10月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Staff is very kind and considerate.