2/5
Pros - Happy and engaging staff. Bed was nice, so was the shower and the different options for coffee & hot chocolate.
Cons -
Although the staff were very friendly and accommodating on our welcome, they were too preoccupied with the pub customers and so gave no insight on cleaning nor WIFI. Having stayed in the bar/hotel for 3 nights, it wasn’t once cleaned - which may be due to COVID so we weren’t annoyed, however they never replenished their hot drink selections (did not provide normal tea until we had to ask on the last night as they ran out of hot chocolate). These were only the small issues; unfortunately the bigger issues stemmed from the amount of dust in the room and rust on the bathroom equipment i.e. toilet brush. The toilet itself was filled with yellow stains and the small sink was accompanied by an empty soap bottle. Furthermore, sleep was hard to obtain as the busy high street outside was lively; we do understand this is not the fault of the staff however the single pained windows block no sound.
I feel bad writing such a disappointing review when the staff were so nice, it is just the room had several problems which amounted to an unpleasant time.