Lake Neuchatel Family Hotel

"We enjoyed our stay here. Clean facilities, close to dining, etc. "

"We stayed in the Rhubarb room and lived the complete kitchen with a huge wet bar! Also having a coffee table and comfortable chairs/sofa was nice. Plenty of beds (5) for most families. The check in process was slightly confusing. Read the email carefully. The entry door was tough to find but it is right by the Restaurant du Banneret. The location was perfect, right by the Chateau. This neighborhood is walkable although on a hillside, with lots of cute shops and restaurants. Overall, highly...

"A beautiful property and stunning location. Easy, convenient and beautiful views. However, for the price and star rating the rooms could use an update. Some staff were lovely but others made us feel unwelcome. Not the most friendly atmosphere."

"I liked the view of the lake from the hotel, and the breakfast was really good."

"The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations."

"Lovely old hotel. Staff welcoming. Restaurant excellent - but very pricey."