I stayed at this location for business purposes . The location is on a great spot : walking distance from many good restaurants and from many historical locations . Personnel at reception was good and efficient , but some details left me not completely satisfied . I booked through Expedia , hoping to get benefits from the " VIP program " .. Well.. my room wasn't upgraded , even if the hotel was not completely full . Nothing was offered ,I left my room at 9.00 AM , I returned at the hotel by 15.00 PM and pm was not cleaned yet . I was tired from a day at work and I didn't want to wait , so I kept it as was .Breakfast is top quality and with a great varietal and service . Unfortunately the gym isn't accessible , but the hotel does not disclose this detail until booking is done .And I choose the place because of a gym on the spot .I am often in Kiev and , most likely , I will be back to this property, but I d rather choose some same level accomodation with more attention to details .