As conversed on the phone with Sed C, my family was trumatised by the sudden shock at 18:30 of not able to check in Victoria Home Robertson despite prior sending numerous emails to Expedia & the hotel to confirm check in arrangement.
We ended wasting 2 hrs of our vacation time working a solution
With Expedia Sed to book again with Maple Home reception which is an agent at the hotel onsite to secure a replacement accomodation.
Attach to Sed C receipts of our replacement accomodation. Expected Expedia to transact the compensation amount for d incurred cost on me.
Nosy, staff didnt have a clue, no hot water and bad smell in rooms. These big companies only want money, dont care about guest.
Honesti
於 2020 年 1 月住了 2 晚
10/10 優異
DONGHO
2020年1月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good stay.
1.청결
2.친절
3.타인 의식하지 않아 나만의 공간
DONGHO
於 2019 年 12 月住了 4 晚
8/10 不錯
真實旅客
2019年11月4日
讚好:住宿狀況和客房舒適度
真實旅客
於 2019 年 9 月住了 28 晚
10/10 優異
•꽃한비•
2019年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
•꽃한비•
於 2019 年 10 月住了 3 晚
4/10 欠佳
真實旅客
2019年9月16日
真實旅客
於 2019 年 9 月住了 11 晚
10/10 優異
Sylvie
2019年8月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Au top
Très bon hôtel appartement super équipé et très bien situé
Sylvie
於 2019 年 8 月住了 2 晚
4/10 欠佳
真實旅客
親子同遊
2019年8月12日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Location was good but I will not choose to stay here again. Looked beautiful on the outside but apt was dirty with broken hangers, broken sofa, empty tissue box, dirty dish tower, leaky aircon and lots of drain flies
真實旅客
於 2019 年 8 月住了 2 晚
4/10 欠佳
真實旅客
伴侶同遊
2019年7月16日
讚好:住宿狀況
不滿:職員與服務
Communication at this place was terrible. When we checked in we were giving no information on amenities, check out time etc.
When we arrived at our room, there was a lady (worker?) inside who immediately left before we could ask why she was there.
The bathroom smelt terrible. We asked reception to fix the smell, we were told to boil water and pour in down every drain in our room which “should fix the smell.”
We had to return to reception to ask what floor the pool and gym were on as there is no information available in the room or building.
We were not told about the construction that would take place in the hallway and room next door to us. We dodged cables, ladders, fumes and the sound of drilling all morning before being texted a “gentle reminder” at 11:35am that check out was at 11am, though no information about checkout times were giving to us at any time.
真實旅客
於 2019 年 7 月住了 1 晚
8/10 不錯
真實旅客
2019年7月10日
真實旅客
於 2019 年 6 月住了 5 晚
10/10 優異
Jenny
家人同遊
2019年7月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The swimming pool was amazing and the gym and access to netflix and youtube were a bonus
Jenny
於 2019 年 6 月住了 11 晚
8/10 不錯
真實旅客
伴侶同遊
2019年6月28日
讚好:職員與服務、設施服務和住宿狀況
Location was great, a short walk to Bukit Bintang shopping area and restaurants. Taxis easily accessible as well as train/monorail stations. Central location. Site is secure with 24hr manned security. The complex can only be accessed by guests via an access card. Easy check-in and check out.