2/10 糟糕
Tilden
与家人出行
2024年08月11日
不满意:员工和服务、住宿条件和设施、客房舒适度
A distressful experience
Our stay at Club Themis (Club Neni) was a distressful experience. Upon arrival, we’re told our booking was lost due to a change in ownership and it wasn’t the fault of the current owner. When we’re finally offered 2 rooms for 2 nights, 1 had no air conditioning and no hot water at all. Worse still, hot water was further out on the second night for both rooms, forcing the whole family including our 80 year old mother to take cold showers. When we complained, we’re told there’s nothing the hotel could do. Our stay at Club Themis was a total disappointment and damaged our impression on Kotor and our trust in Hotel.com. We deserve an apology and a compensation from the hotel ownership as well as Hotel.com.
Tilden
2024 年 8 月入住 1 晚