Chengdu Kongfen Park Hotels

"I stayed at a hotel on a cold day, and when I complained because the room was cold, they said the main heater was broken and they were fixing it and there was no heater. I had no choice but to endure it, but it was too cold... I checked that there was a room in another hotel right next door, and it was warm, so I paid more and tried to move, but the heater stopped working an hour after I checked in, and it was too cold and I said I would check out, and only then did they say the heater was working and send someone to turn it up! I wasn't the only one who heard it, and I clearly said that the main heater was broken and the entire room wasn't heated, but another employee said it was working and sent someone to turn it up? I saw another foreign woman complaining because she was cold and really angry!! It's a hotel that many foreigners visit, so you shouldn't lie and save on utility costs!! I don't want to go there again! There's a Chinese hotel in the next door, and I highly recommend it! When I asked if there was a warm room, they brought me warm tea and kindly showed me the room! "

"Modern maisonette style room with excellent amenities and perfect location for commuting to the airport. The metro station is within walking distance and there’s few shops and coffee place nearby. "

"Capsule hotel at Chengdu Tianfu international airport (not Chengdu Shuangliu, where there is another one). The hotel is in Terminal 2 (T2), at the north end of the Arrivals level (when walking from T1 to T2, turn left when you reach T2, and the hotel is on the right after 100 meters just past the police office). The staff there do not really speak English. They talk into a mobile phone in Chinese, which translates to English text. The sleeping pods themselves are comfortable and clean. A swipe card is already inserted next to a central console used to control all of the lights. Remove this card if leaving the pod, and use this to regain entry. To slide the door open from the inside, press down the metal bolt holding it shut. To operate the interior lights, insert the swipe card into the centre controller console in the pod, and press buttons on the controller. Use the public toilets outside the hotel. Because the hotel is before security, if you are using it to sleep between flights, as a transit hotel, you will need to immigrate into China to get to it if arriving at T1 (international). To do this when you land, at Arrivals first go to the fingerprint machines, insert your passport, and it will output a slip (without requiring me to present my fingers as a UK citizen). Then at the Immigration desks, on the right is a section to apply for a temp visa. Fill in the landing card, putting the address of this hotel, and give it to the guy to check."

"When i got to the border, the border control staff called the hotel to confirm I was staying there. They could not get through to the hotel at first. Once they did get through they told us the hotel was closed for refurbishment and that we had to book another hotel! Which we did via hotels.com. Now we are in a battle to get a refund as the hotel /and hotels.com are calling it a cancellation. 0/5 stars. "

"The property manager is so nice and helpful!"

"employees of the hotel are excellent and friendly. they are great people."

"When we arrived they picked us up in a disorganised shuttle. Took us 40 minutes away from the airport then told us we didnt have a room and asked us to pay more. Would not recommend."

"The hotel is very clean and the room are spacious. Breakfast was a plus. The Front Desk staff were amazing and very helpful. They went out of their way to help us with the Panda Base tickets. Even right up till check out. They arranged our airport transfer without a problem. I will definitly return here and will recommend it to my colleagues. Congratulations and well done. Best regards Edward "