The hotel is overcrowded and it's difficult to find personal to ask where to find what. There was a chewing gum of another person in my shower.
Elke
於 2024 年 11 月住了 1 晚
8/10 不錯
Tapash
家人同遊
2024年11月5日
讚好:職員與服務和住宿狀況
Excellent architecture, well maintained property friendly staff
Tapash
於 2024 年 11 月住了 2 晚
8/10 不錯
Linda
2024年10月24日
讚好:整潔度、職員與服務和住宿狀況
Linda
於 2024 年 10 月住了 2 晚
8/10 不錯
Koushik
家人同遊
2024年10月20日
讚好:整潔度和住宿狀況
This is supposed to be the flagship property/hotel in Kolkata. The hotel itself is excellent, rooms and facilities are clean, rooms are very well maintained, view from room was fantastic.
However, we had breakfast and afternoon tea included in our package. The breakfast area was very disappointing, extremely crowded and very poorly managed. Looks like a roadside dhaba and that too with extremely slow service. We have to wait for almost and hour to get in and then had terrible experience getting some hot food. Ordered some omelette/dosa which took for ever, and have to remind them multiple times. hotel should improve their breakfast area/facility.
Similar experience at the afternoon tea area. Over congested and have to wait for all the appetizer for ever.
Koushik
於 2024 年 10 月住了 2 晚
10/10 優異
sameer
2024年10月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property
sameer
於 2024 年 10 月住了 3 晚
10/10 優異
Valentina
2024年10月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
All super clean, renovated and well maintained. It is a shame for all those plastic containers and free products amenities for the clients, made in plastic. You should find a solution and promote dispensers instead, for soap, shampoo, ecc. avoiding climate pollution.
Valentina
於 2024 年 9 月住了 3 晚
10/10 優異
Josef
伴侶同遊, 商務旅客
2024年10月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only the arriving to see this Building is amazing. Inside and outside like a castle. We come back for sure
Josef
於 2024 年 9 月住了 4 晚
10/10 優異
Hagan
2024年9月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Most luxurious hotel I ever stayed in (and I’m an experienced traveler)… no other comments necessary
Hagan
於 2024 年 9 月住了 1 晚
6/10 一般
AMARJEET
2024年9月12日
讚好:職員與服務
不滿:整潔度
AMARJEET
於 2024 年 9 月住了 2 晚
10/10 優異
Arif
2024年9月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is very nice and has a warmth to it. Staff are courteous and service very professional.
Location is not a very walkable one and transportation availability is limited.
Arif
於 2024 年 8 月住了 16 晚
10/10 優異
Esther
商務旅客
2024年8月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good hotel, and I was so impressed with their service and the high level of hotel quality. Highly recommended this hotel. However, Kolkata is a very poor city, so I felt like so sorry to visit in Kolkata.
Esther
於 2024 年 8 月住了 1 晚
10/10 優異
Rainer
商務旅客
2024年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Breath taking experience
Unbelievable Hotel. One of the world leading hotels
Rainer
於 2024 年 6 月住了 1 晚
10/10 優異
SAKET
家人同遊
2024年7月29日
SAKET
於 2024 年 7 月住了 2 晚
10/10 優異
Farhana
家人同遊
2024年7月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great!
Farhana
於 2024 年 7 月住了 5 晚
10/10 優異
souvik
家人同遊
2024年7月22日
讚好:整潔度、職員與服務和住宿狀況
The phone operator of the hotel was not doing her job. I called few times from overseas to connect to front desk and every time she was connecting to central reservations.
souvik
於 2024 年 7 月住了 1 晚
10/10 優異
Pooja
2024年7月22日
讚好:整潔度、職員與服務和住宿狀況
Pooja
於 2024 年 7 月住了 2 晚
10/10 優異
Ankesh (New Delhi)
2024年7月21日
讚好:整潔度、職員與服務和住宿狀況
Ankesh
於 2024 年 7 月住了 1 晚
10/10 優異
Indrani
2024年7月8日
Indrani
於 2024 年 7 月住了 1 晚
4/10 欠佳
SUJO
家人同遊, 商務旅客
2024年6月30日
讚好:設施服務和住宿狀況
不滿:職員與服務
Stunning building but very poorly managed.
The check in staff is not well trained. Relationship manager was not around. When you come in it’s not welcoming unlike the Taj or Oberoi’s. Carpets through out the property is quite soiled and need a quick upgrade.
Avartana is a great experience if you need to take someone out for a treat. The waiters need some training on communication for how to speak when you work in a fine dining restaurant. They were kind and generous just that communication skills are poor and sounds like they have memorized and they regurgitate it with an every course of meal.
This hotel has incredible potential if they focus on their human resources and hire the right talent and make the place a lot warmer with the right staffing.
Just being very objective on my review with the hope ITC turns the ship around.
With the huge investment they have made to built this structure I hope they focus on their human resources. Train and keep the best. Cheering you on!
SUJO
於 2024 年 6 月住了 2 晚
10/10 優異
Nikhil
2024年6月25日
讚好:整潔度、職員與服務和住宿狀況
All the things were wonderful except the checkin time
Nikhil
於 2024 年 6 月住了 1 晚
10/10 優異
Arunasiri
2024年6月16日
Good
Arunasiri
於 2024 年 6 月住了 3 晚
6/10 一般
Asad
家人同遊
2024年6月11日
讚好:整潔度、住宿狀況和客房舒適度
Staff should smile a little.
the stay was lovely evrything was A class. But management and staff were not hospitable enough. In hospitality industry that too luxury hotel I did not expect staff to be this callous. Service was not ontime and staff was quite reluctant to service the guest let alone smiling. they were least bothered to ask about the stay the service and the food. Hope this behavior improves.
Asad
於 2024 年 5 月住了 1 晚
10/10 優異
真實旅客
家人同遊
2024年6月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Had an amazing stay. Got upgraded to a serviced apartment with all amenities.
真實旅客
於 2024 年 6 月住了 1 晚
10/10 優異
Ritu
商務旅客
2024年5月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Value for Money
It started with an upgrade to a one bedroom suite that was so huge that we never felt we are in a hotel. With some amazing restaurants and Spa we had a great time. Gym is so good you crave to go for exercise.