The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Mee Choo
於 2024 年 7 月住了 1 晚
10/10 優異
真實旅客
2024年3月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 3 月住了 1 晚
10/10 優異
Wang
2024年1月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station.
The room is cozy with nice hot shower and new water kettle.
The staff are very friendly and helpful.
Wang
於 2024 年 1 月住了 1 晚
8/10 不錯
Rabindran
2023年11月7日
Rabindran
於 2023 年 11 月住了 1 晚
8/10 不錯
kok ling
2023年9月18日
kok ling
於 2023 年 9 月住了 1 晚
8/10 不錯
Choon Leong
2023年9月14日
Choon Leong
於 2023 年 9 月住了 1 晚
6/10 一般
Lim
家人同遊
2023年5月2日
讚好:職員與服務
centralize
Lim
於 2023 年 4 月住了 1 晚
10/10 優異
Chin Thiam
伴侶同遊
2023年3月1日
讚好:整潔度、職員與服務和住宿狀況
Location is good
Chin Thiam
於 2023 年 2 月住了 1 晚
2/10 很差
真實旅客
2023年2月28日
不滿:整潔度和職員與服務
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022.
The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December.
I found out because my item was shifted to a different compartment in my bag.
I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night.
I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating.
This has been going on for 2 months and is causing me stress and taking up a lot of my time.
They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake.
The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December?
The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well.
It is not worth the stress with this property, especially when you are looking for a safe place for the night.
真實旅客
於 2022 年 12 月住了 2 晚
8/10 不錯
Wei Foon
2023年1月26日
Wei Foon
於 2023 年 1 月住了 1 晚
10/10 優異
Foo Siew
家人同遊, 親子同遊
2023年1月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean. Conveniently located
Foo Siew
於 2023 年 1 月住了 3 晚
10/10 優異
Hoong Wai
2022年12月31日
Hoong Wai
於 2022 年 12 月住了 1 晚
8/10 不錯
Anthony
2022年8月25日
Anthony
於 2022 年 8 月住了 1 晚
10/10 優異
Vincent
多人同遊
2022年6月1日
讚好:整潔度、住宿狀況和客房舒適度
Vincent
於 2022 年 5 月住了 1 晚
10/10 優異
Shing Hwee
2022年5月30日
Shing Hwee
於 2022 年 5 月住了 1 晚
10/10 優異
Azhar
家人同遊
2020年11月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Azhar
於 2020 年 11 月住了 1 晚
8/10 不錯
Shanna
2020年9月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Shanna
於 2020 年 8 月住了 1 晚
6/10 一般
真實旅客
家人同遊
2020年8月2日
讚好:職員與服務
不滿:整潔度
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
真實旅客
於 2020 年 7 月住了 1 晚
8/10 不錯
Muhd Fariq Irrfan Selva
商務旅客
2020年6月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay Kluang
Clean, comfort and powerful shower!!!
Muhd Fariq Irrfan Selva
於 2020 年 6 月住了 1 晚
10/10 優異
Sunny
親子同遊
2019年11月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Sunny
於 2019 年 11 月住了 3 晚
10/10 優異
Christopher
2019年10月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A very comfy room, especially the bed.
Christopher
於 2019 年 10 月住了 1 晚
8/10 不錯
DG
多人同遊
2019年9月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location and clean; staff is very friendly.