Check in was nonchalant, expected more. Asked several times if i will be texted once room is available, answered me that yes, it will be in a text, with a hint of annoyance, lo and behold, no text, instead received email that room is ready. Surprise! No information what amenities available upon check in, no info where beach snorkel, chairs, kayak are, etc.
But then again, this is OUR experience, it may be different from others, i was just maybe expecting more from a high end hotel. Nevertheless, the grounds, our room (ocean view), beach and nature did not disappoint! It was breathtaking! If only the people in it matches the hotel, it would be a little slice of paradise 😉