Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.
Jae
2024 年 2 月入住 7 晚
10/10 超赞
Michele
2024年03月31日
满意:住宿条件和设施,清洁度
Michele
2024 年 3 月入住 2 晚
2/10 糟糕
Bailey
团体旅客
2024年03月8日
不满意:清洁度、服务设施、住宿条件和设施
Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!
Bailey
2024 年 3 月入住 1 晚
6/10 一般
Amy
与家人出行
2024年03月4日
不满意:住宿条件和设施,服务设施
The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.
Amy
2024 年 3 月入住 1 晚
8/10 还可以
Christina
与家人出行
2024年03月3日
不满意:客房舒适度
Run down room
Property very rundown. Beds not comfortable the only air that worked was hot air. Staff was very welcoming
Christina
2024 年 3 月入住 2 晚
4/10 很差
Adam
2024年02月27日
Adam
10/10 超赞
Marcy,Highlands Ranch
与家人出行, 团体旅客
2024年02月4日
满意:服务设施,清洁度
Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)
Marcy
2024 年 2 月入住 2 晚
10/10 超赞
Jacob
2024年01月24日
满意:住宿条件和设施,清洁度
It was great!
Jacob
2024 年 1 月入住 1 晚
8/10 还可以
charles
2023年09月27日
满意:客房舒适度,清洁度
ATV trip
The unit we stayed at in the "Gateway" building was great. Spacious and comfortable. Parking was difficult with ATV trailers. Front desk was not helpful in the situation.
charles
2023 年 9 月入住 4 晚
8/10 还可以
ROBERT C
与家人出行
2023年03月13日
满意:客房舒适度,清洁度
1st Timer to Keystone
Nice and great location. Covered parking was awesome!
Room was well appointed, but the TV away the size of a personal computer monitor. It would have been good to have info on the Keystone shuttles that apparently pickup (Orange Route) right in front of the lodge. We drove to the parking lots and then walked to the lifts. Also, more info on how to make use of the ski lockers would have been helpful vs. lugging skis and boots around.
It was really nice to have a small grocer right downstairs, as well as a couple of restaurants.
Overall, a learning experience, but I’d stay here again.
ROBERT C
2023 年 3 月入住 3 晚
10/10 超赞
Jorge,Houston
2023年01月5日
满意:清洁度、服务设施、住宿条件和设施
Jorge
10/10 超赞
Cody
2021年02月9日
满意:客房舒适度,清洁度
Cody
2021 年 2 月入住 1 晚
8/10 还可以
真实旅客
2020年03月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfy Room By CO Mountains
Great place to stay! Close to CO mountains and many great bars and restaurants.
真实旅客
2020 年 3 月入住 1 晚
8/10 还可以
Andrew
2020年02月23日
满意:客房舒适度
Comfortable, but not wow!
Nice location. Our room was clean, but it's a bit worn. Furniture, carpet, and bathroom walls have seen a better day.
Andrew
2020 年 2 月入住 2 晚
10/10 超赞
Russell
与家人出行
2020年02月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Undersground parking was clutch with a 20 inch snow storm!
Russell
2020 年 2 月入住 1 晚
10/10 超赞
Melanie
2020年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Melanie
2020 年 1 月入住 2 晚
6/10 一般
真实旅客
团体旅客
2020年01月26日
满意:员工和服务,清洁度
Limited parking in the garage, fills up quickly
真实旅客
2020 年 1 月入住 1 晚
6/10 一般
Justin A.
2020年01月16日
满意:清洁度
Gateway Mountain Lodge 3 star
We loved the location! A few cons:
-Room was a bit cramped
-Couldnt find our ski locker which made it a pain to lug around all our equipment. -The tv was not working when we arrived.
-the parking garage is shared with the whole building so your not guaranteed a spot.
The best thing about this place was the diner right next door for breakfast.
The bed was very comfortable.
And the shuttle service.
Overall 3 star
Justin A.
8/10 还可以
Peter T.
2019年07月24日
满意:清洁度
Great place to stay....check in bothersome
These are great units to stay in. The check in staff was really friendly and helpful once you get there. However, reaching anyone before hand to answer questions about parking etc...was close to impossible. Vexing. Also the check in instructions were not easily clear.
Peter T.
2019 年 7 月入住 1 晚
4/10 很差
sean
2019年07月22日
不满意:客房舒适度,员工和服务
Huge disappointment! Awful bed!
No front desk for late check in, no available information to guide us. Took over an hour to find out we had to go to another hotel, and the guy there said "that's just how it is, don't know why you didn't get the info."
So-called resort room had us sleeping on a freaking Murphy bed! Awful! Not even close to worth the money, even with the discount.
Never, ever again.
PS - Learn how to treat people who aren't your usual "glamping" ski crowd!
sean
2019 年 7 月入住 1 晚
10/10 超赞
Olivia R.
2019年04月1日
Great clan amazing!!
Very nice, people very friendly, the place was clean, amazing!!
Olivia R.
2019 年 3 月入住 1 晚
8/10 还可以
M,Castle Rock, us
与配偶出行
2019年03月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like no card keys and having access codes
Dislike garage not very truck friendly