Hi, I wanted to express my disappointment with my recent stay at The Marmara Taksim. I encountered several issues, including unwelcoming staff, a non-smoking room that smelled of cigarettes, poor upgrade service, an empty shower gel dispenser, restrictive water policy, a non-functional swimming pool, and the loss of my prescription glasses during the hammam. The overall experience was far below expectations, and I feel these issues need to be addressed for a more satisfactory resolution. Thank you.