6/10 一般
Faye
与家人及幼儿出行
2025 年 3 月 2 日
不满意：住宿条件和设施，清洁度
We stayed in a Pinewood pod, and while the size and amenities were as expected, we were particularly disappointed by the cleanliness.
There were visible signs of damp and black mold on the wood and various areas of the pod. Whether these had been cleaned or not, they were still noticeable and concerning.
The real issue, however, came when we were getting ready for bed. After putting our son to sleep, we prepared our own beds and were shocked by what we found. The quilt and pillow for the futon were dirty, with visible mud marks from shoes. While I tried to be open-minded about this, what we discovered next was unacceptable. When pulling back the sheets on the other single bed, we found a pair of little girl’s pajama trousers—clear evidence that the bed had been made up but not cleaned.
The safari experience itself is a real treat, but Port Lympne is slipping when it comes to its overnight accommodations. Given the price paid for a single night, the lack of attention to cleanliness was both surprising and disappointing.