The hotel was uninhabitable due to the cockroach infestation and the failure of the hotel management to address the problem. Policies are usually based on general circumstances, not extreme issues like cockroaches. The hotel’s condition made it impossible for us to stay safely and comfortably, which falls outside of standard policies. I was checkout on the same night. We did tried to switch multiple room and there are cockroaches are on multiple floors. I also take pictures and show to the person and send to Expedia for request full refund. But not get approve from the hotel manager...and still have to pay for the room that I end up to leave same night. Ridiculous