4/10 欠佳
Megan B.
2024年10月13日
不滿：整潔度
Bugs and Denial
The house was mostly as expected however I am not sure if nobody has stayed there since they cleaned it or if it wasn’t cleaned well. There were dead bugs all over. There were gnats flying out of the garbage disposal. I didn’t say anything because we aren’t picky. We never complain. I cleaned a bit and we were ok. The second day I lifted my bag off the floor and a huge bug scurried away. I tried to find it but couldn’t. After about an hour it came back out and I was able to kill it. My husband and I both thought it was a roach. We looked up other bugs and compared our picture thinking it could something else but the legs and antenna made us certain it was a roach. We sent a picture to my uncle who is an exterminator and he confirmed it was a roach. By then it was 10 pm and too late to leave that night. I contacted the owners. 14 hours later they responded. There was no “I’m sorry” or any explanation just “that’s a water bug, harmless.” We looked up water bugs. It is not. Regardless of what it is they expect people to just be ok with bugs? There was no offer of refunding one night because we left early. We didn’t want the whole trip refunded as we stayed two nights but one night and an apology would have been nice instead of “oh no big deal.” There is a For Sale sign in front of the house so maybe they just don’t care. It certainly isn’t a good practice. When the sight claims it’s clean you don’t expect there to be bugs.
Megan B.
於 2024 年 10 月住了 3 晚