I appeared when I made the reservation that they had good reviews, and it looked clean and comfortable. Unfortunately, this was not the case. They placed us in a room immediately adjacent to the exit on the first floor. They said that there was no access without a key card. This was not true. They had the door lock blocked with duct tape so that anybody, guest or otherwise, could access the hallways leading to the rooms. There was traffic and noise in and out all night long. We chose to check out the next day, and they wouldn't give us a refund. They advertised the room as two QUEEN beds. They were doubles. What? Do they think people are stupid? We had to ask for soap and towels and would have had to ask for bed linens if we hadn't checked out. I'm contacting the booking agent to see about a refund. If we don't get one, there are going to be EXTENSIVE bad reviews.