I have struggled with whether or not I should send this review for a long time... but I finally decided the vrbo site should know what we encountered, because now I have decided that I can no longer trust your site to show me what I will truly encounter when I get to my rental. I have used this site before and had excellent rentals, and had only one other bad experience, but this bad experience has truly turned me against giving vrbo another chance. The rental was not what was pictured on the site, and was disgustingly dirty...not just dirty, but filthy !!!! The owner said that vrbo had approved a rental just before us that she missed, so she didn't contact the cleaning company to clean before we got there. However, the condition of the rental showed terrible neglect, because there had been no 'real' cleaning of the unit for probably many months. The condition of the rental was horrible. The air vent was completely covered with dirt, the ceiling fan had at least an inch of dirt on the blades, and there was even dirt on the ceiling above the fan. The windowsills were covered with dirt and cobwebs, and the couch was filthy ... I would not sit on it! The drawers were filled with sand and dirt, and the floor was filthy... I had to clean out the drawers to be able to use them, and sweep the floor just to be able to walk on it. The site showed a table and chairs on the porch ... I liked the idea of eating outside because it was such a small unit, but there was no table and chairs ! It was very apparent that dishes, silverware, etc was not cleaned so I washed every single thing before I used it... no dishwasher... and much to my dismay, we killed a big bug crawling in the utensil drawer. The sheets were not fresh... yukk... and just seeing all the dirt on everything made me very uncomfortable the entire trip. When I contacted the owner after I got home, she told me I should have called her upon my arrival, that she could have sent someone to clean it... but my thought was obviously no one cared if it was clean or it wouldn't have been in such condition. I cleaned things while I was there, and believe me, the entire place was much better when we left than it was when we arrived. But I did not clean the air vent, or the tall windowsills, and I would be willing to bet if I walked into that place today, it would still be in the same horrible condition. I was very disappointed and have decided that I will no longer use vrbo for our vacation rentals.