The hotel is very pretty itself and the environment in the hotel is wonderful. There is a sky bar where you can enjoy a chill night. The room is cozy and decorated in a 5 stars hotel way. The cup broke when we poured some boiled water. One of the air conditioners did not work and the room is hot. Staff is super helpful and its service is highly appreciated. When I reflected the situation to the staff, he arranged a new cup to us immediately and swapped a new room for us in short. The breakfast is tasty which is out of our expectations. When my friend and I left the hotel, the staff gave us some souvenirs for compensation and kept saying sorry for the situation we experienced. Staff attitude is really five out of five as guest can really be well served. I would highly recommend this hotel to others who would like to visit Hanoi.
Hang Kit
2023 年 8 月入住 1 晚
10/10 超赞
真实旅客
团体旅客
2020年02月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常值得入住
服務人員非常熱情也十分細心
真实旅客
2019 年 11 月入住 2 晚
10/10 超赞
LICHIEN
2019年10月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
LICHIEN
2019 年 10 月入住 4 晚
10/10 超赞
Joanna,Taiwan
团体旅客
2019年09月18日
满意:清洁度、员工和服务、服务设施
Good hotel
Joanna
2019 年 9 月入住 1 晚
10/10 超赞
Chung Ni
2019年09月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend! Excellent hotel and staff
The hotel and its staff is awesome! My husband and I were treated nicely and professionally by staff: they were very proactive and passionate to support and help you though we just stayed one night (and I hope we could stay longer!) We booked a suite and it is super spacious. It is good for its value. And I like the massage so much, clean and relaxing!
Chung Ni
2019 年 9 月入住 1 晚
10/10 超赞
IHSIN
2019年09月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
IHSIN
2019 年 8 月入住 2 晚
8/10 还可以
Ping Cheng Eason
2019年05月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
will come back again!!
overall it's a very nice hotel to stay, the room is very big and clean with great design
I was staying at room 602, it is a queen size room, very spacious. it's about 10 min to the old town and everything is very close to this location. I would come back again!
Delicacy and Spa Hotel is well located near the city centre. The room is so comfortable and the staff are all friendly, helpful and professional! The spa in the hotel is also worth trying! We visited twice as they got discount for us. Will definitely stay here again when we are in Hanoi !
On
2019 年 2 月入住 4 晚
10/10 超赞
真实旅客
2018年12月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常舒適愉快的住宿體驗
新啟業的旅店,員工充滿工作熱誠,在各方面都全力協助住客,務求令他們有一個愉快的旅程。
真实旅客
2018 年 12 月入住 5 晚
10/10 超赞
YuHua
2018年11月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay experience !!!
A grand opening beautiful hotel and super friendly staff !
YuHua
2018 年 11 月入住 1 晚
10/10 超赞
SitiNurRabiatulAddawiyah
与配偶出行
2025年03月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hue made the stay the best stay possible. Whilst the hotel was of an excellent standard, Hue’s hospitality brings it up a level. She was super helpful with all recommendations, communication and providing a real personalised service. She was contactable at all times, even when out of the hotel! We based our 6 days in Hanoi, based upon what Hue said and it was the best decision we made. She gave excellent recommendations and really cares for her country. Perfect stay for our honeymoon!
SitiNurRabiatulAddawiyah
2025 年 3 月入住 6 晚
10/10 超赞
Kelvin
2025年03月19日
满意:清洁度、员工和服务、住宿条件和设施
Kelvin
2025 年 2 月入住 1 晚
10/10 超赞
Alexandre
与配偶出行
2025年02月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel, personnel aux petits soins, tout est excellent
Alexandre
2025 年 2 月入住 1 晚
8/10 还可以
Dehanka
团体旅客
2025年01月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was really great and accommodating, they spoke really great English as well. This property was close to train street which was nice and only 15 mins away from old town. The service is outstanding, the only downside to this hotel is the lighting, however it does not hinder over all experience (if you mind dim lighting when getting ready I would recommend booking a balcony room for natural lighting).
I have stayed in over 10 hotels in Veitnam and this hotel had one of the best breakfast options across the country. I would recommend this hotel.
Dehanka
2025 年 1 月入住 1 晚
10/10 超赞
Dung
与配偶出行
2025年01月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel! Excellent service. Nice design. We are very satisfied to stay here.
We really enjoyed our stays. The room was nice and clean. The location is great also. The best thing is the wonderful staffs who were very helpful and courteous. Will definitely stay here again in the future.