I booked on the basis of the photos. They are a complete fabrication. The photos of the “ delux double room showed 2 x bedrooms excellent furnishings and an outside spa.
In reality the room was old and shabby. Tiny fridge, worn mats. “Thai only” TV. Infested with cockroaches.
There was one only room service menu held at reception, none in room. No phone system. In order to order room service one had to go to reception to order. Very hard bed. No spa as indicated, only an outside bath. Parking for only 2 vehicles. No table. No chairs. Limited power points. No subtle lighting, ie, standard lamp in lounge or bedside light, only very bright overhead lights. No screen curtains only blackout curtains. If the curtains in the bedroom were opened, workmen walking past could clearly see in. If the lounge curtains were open the room was open to public view. In order to use the bathroom or shower one has to walk through the lounge from the bedroom. Therefore the curtains have to be closed all the time for privacy. The wifi was poor strength, slow and unpredictable. The hotel grounds were largely unkempt and untidy.
Overall it was an awful exoerience. As soon as we walked in we complained that it was not as depicted in the expedia photos and the staff agreed. If it were not part of a package booking I would have cancelled immediately and booked another hotel.
This very unsatisfactory hotel should be inspected by expedia and the photos removed until things are corrected.