We had an incredible time, the on sen was lovely, clean and well-kept (there is a schedule for all the guests to block off an hour to use which is plenty of time). The rooms were cute, decorated in traditional Japan aesthetic, adorable kimonos, slippers, tea, and many amenities. You get a nice meal that is waiting in the refrigerator and there is also a restaurant conveniently downstairs( Burger Box, has vegan options!). The 2 ladies working there were very sweet, attentive, engaged, and had wonderful service throughout our stay, would highly recommend and stay again.