Our flight home was cancelled so this was a last minute booking for 2 nights. We booked the cheapest room type (Croton Double) so we weren’t expecting much.
Pros:
We did like the 3 pools and the gardens were very nice, and well maintained.
The presence of security guards was reassuring.
WiFi connectivity was very good.
The gym was equipped with new equipment.
I liked the access to self-service laundry.
We were able to use a courtesy room to shower ahead of our evening flight, which was appreciated.
Splash Water Park was great fun.
Reception staff were helpful.
Cons:
Breakfast offering was okay. They ran out of cutlery one morning so we spent 10 minutes sat unable to eat our food whilst more was being washed. When they had washed the cutlery, they prioritised putting it on empty tables instead of giving it to guests who were sat waiting, which I thought was odd.
Our room (301) had a couple of issues. The door isn’t fitted properly so there is a big gap at the top, letting in light and sound. There’s also a small window above it which doesn’t have a curtain, so light is let in at night.
The shower dial would only turn to “very hot water”. Maintenance were able to fix it.
The clothes line above the bath is broken.
The walls are very thin and we could hear the guests in the room next door.
Overall, the hotel met our expectations for the price we paid. If we had booked a more expensive room, I think we would have had a really good stay here and would recommend