When arriving and having the first impression of the main lobby, all you see is clean and smiling faces helping people . I can’t say enough of the amazing guest service that all your employees have. I would like to help you two focus on two areas of opportunity that we were very unsatisfied with. The first, when arriving we had to call someone up because there was no hot water for over 25 minutes, even with your helpful employee trying to help. The water wasn’t hot u til the next day, when we were leaving. The second would be the sheets in the bed . I couldn’t tell if they were so overused that they were , tearing or shedding? Or if they were washed and dried with with what I can only explain a box of Kleenex. Anytime I would lay down I had what paper chunks all over me, I had to change multiple times when getting out of bed because of the infinite amount of paper or sheets on the sheets. Might want to look into that. Again, other than that A staff. Also great breakfast.