My wife and I make a yearly trip to Great Falls to visit family. I was born here and love this town. However, over the last few years we've noticed the quality of this hotel go down hill. Little things over the last few years have added up until this most recent stay where we:
-didn't get any fresh towels, and when we asked for some, we were told we had to get dressed, bring our towels down to the front desk, and then they'd supply us some
-didn't get any additional pillows despite us asking for only one additional pillow
-poor service
-the room smelled like mildew and cigarette smoke, despite us staying in a non-smoking room
-the mattress was uncomfortable and left my wife and I with sore backs and hips every morning
-havent had any room service/cleaning for the entire week we stayed.
Also, my wife started having a reaction to something in the room. The only other time she had a reaction like this was when she lived in a house with mold issues.
When we complained about some of these things, they blamed corporate policies, and covid (it's 2024...)
We absolutely won't be staying here again. We were hoping it'd get better due to its location. But it seems that won't be the case.