recently stayed at this hotel and had a very disappointing experience. We had booked a room with three separate single beds, but upon arrival, we were given one double bed and one single bed. When I approached the hotel staff about this issue, the employee informed me that the confirmation we received was automatic.
We all know that the message was not automatic, as there’s no way an AI can say, “Good afternoon. We will assign you a room with 3 single beds.” I understand that mistakes can happen, but the employee lying to us was the problem. Instead of trying to resolve the issue, they were dismissive and unhelpful. They even mentioned that they couldn’t remove clients from their rooms, which was not what we were asking for. This kind of response is not what I expect from a hotel. I hope the management takes this feedback seriously and improves their customer service.