On one of the morning at 6am I witnessed one of the most poorly organised fire evacuations I have ever seen. The fire alarm was going off for half an hour, some people were told to turn around and go back to their rooms some didn’t have information. No member of staff was around to co-ordinate us or send us to the assembly area. We were stood outside with no information. Even when the fire alarm finished, there was no check in place, no one was told it was safe to return. It was a shambles! I’ve never experienced anything like it. I am a young solo traveller and this was a very scary experience. i suggest you review your fire procedure because of there was a severe issue you would have fatalities on your hands.
I have also grievances with the lack of facilities advertised. When I booked I was made aware that there was a jacuzzi (the reason I chose this hotel as I thought it would be nice in winter months) when I went up to the roof to use it was taped off and closed. I went down to reception to speak to the lady and she was very short with me, saying it was being fixed right now (there was no one up there fixing it) I asked if she had a rough timeline, did she expect a couple of days/ months? She was very rude and didn’t give me any clarity or decent customer service!
I also had broken air on (which has now been fixed) and broken safe (also fixed) but should have been inspected upon check in.
I contacted management but had no response or support whatsoever.