Upon arrival at the Property, there was a line to check-in, I patiently waited for my turn. The gentleman in front of me is served and looks like he is given a wonderful experience with laughs and chiding for both parties. After he leaves and I step up to the Front Desk, the Associate's Demeanor changes. She doesn't smile once at me, while the gentleman before me had her laughing. She asks for my name and in the process of spelling out my name (as some people find it difficult to spell) she directly interrupts me and asks for my ID. I hand it over, she looks at the ID and at me, and I thought I could have a small joke since I have a pretty big beard, I say: "yep, thats me, beard and all!" She doesn't even acknowledge the comment just goes on about the incidentals charge. And then passes me my key, and ushers the next customer. A little annoyed I collected my things and went to the room. In the morning we thought they'd have Complimentary breakfast, as the room key had hours for Breakfast, so we go down there and we're greeted by another employee whom before we get any food asks us for our room number and name. I give it, and they're charging $16 a person for breakfast. As I had no information that breakfast would have to be charged, the front desk lady last night never mentioned it, and no where in the hotel did it say breakfast would be charged. I had to find out on the Expedia website. So in conclusion, if you're lower income I'd avoid this place, very elitist feeling.