- Sheets, Blankets and Pillows for the sofa bed wasn't available, when we asked them, they provided a thin blanket and two sheets only, no pillows. When we asked the front desk, he (Christian) said they don't give out extra pillows and the eight provided should be enough for a family of 5, we've been to other suites before and the math is two pillows per person. So should be 10 pillows.
- Room service didn't clean the room properly nor provided enough towels or toilet papers, when asking the front desk (Christian again) he refused to give us clean towels stating that towels go missing all the time and the room service should have replaced the dirty ones and refused to give us new ones, we had to share the bath towel between us. Same with the soap, we came back to one used up bar of soap and no new ones as replacements. Thankfully, there was a very accommodating lady at the front desk this time who immediately have my son's a couple of bars of soup and toilet paper.
- garbage wasn't emptied from the room when the room service was done.
- The walls were too thin to the degree that we can hear everything going in the next room. And I mean EVERYTHING. None if suites I've been to keep couples and families beside each other, when asking the same gentleman about this, his response (it's a hotel). Without consideration for families with young children.
- Most of the staff didn't even have name tags to identify them which wasn't professional.