I would not stay here again. There was no hot breakfast as advertised, could not access the underground parking, the rooms are not great, I had repeated issues with my key card not working, and the wifi was so poor at times that I could not connect to do even basic things like send emails.
Aileen
於 2024 年 12 月住了 3 晚
6/10 一般
Darrell
伴侶同遊
2024年12月19日
讚好:職員與服務和住宿狀況
Overall the stay way decent, friendly staff, room was clean. Two things stood out that annoyed me a bit, no real breakfast they out out a lunch bag each day with a juice, apple , muffin, yogurt. The second thing is they have underground parking however not available for short term guests.
Darrell
於 2024 年 12 月住了 4 晚
4/10 欠佳
SaDea
伴侶同遊, 商務旅客
2024年9月16日
不滿:整潔度、設施服務和住宿狀況
This is based on the fact that it is in Ft Mac but the hotel is more like a poorly run condo air bnb. First overall look was that it wants to be a hotel but the furniture was damaged and disorganized with a layer of construction dust on everything as they complete renovations. Nice kitchenette but 2 bowls and 2 cups aren't doing me any good with nothing to cook on and no coffee filters for the machine.
It was freezing in the suite and I walked to the front desk for an extra blanket as I could not change the thermostat from A/C to heat. The woman said she would "call the room phone" but there is no phone in the room. She did come up to the room with a thin sheet as my blanket because she could not find anything else. It was for a smaller bed and didn't help.
After 2 nights I returned to the front desk to request the room be tidied because they only provided 2 face cloths and the garbage needed to be taken out. The woman at the desk informed me that they only clean after 3 nights .. that just did not make sense to me as they did not provide enough towels and space to allow a 3 night stay without replenishing supplies. I didn't need the floor mopped or the bed made, just some darn towels and a larger garbage bin.
The amenities are non existent.
Overall, I just could not stay there for another night and left early even though I ended up paying for the full time booked. I can't fault them for charging me but I was just so uncomfortable that I had to go home.
SaDea
於 2024 年 9 月住了 4 晚
4/10 欠佳
Kerri
2024年9月16日
不滿:整潔度和住宿狀況
The room did not have clean furniture in it, the furniture was incredibly worn and tattered. The bathroom had broken tiles, falling off the walls. The repairs on the ceilings and walls were terrible. It felt like I was staying in a low end apartment. Not having a breakfast but instead a "bagged" breakfast was sub-par. We have frequented this hotel consistently for years but will be looking for other options in the future.
Kerri
於 2024 年 9 月住了 3 晚
8/10 不錯
Carolyn
2024年8月8日
讚好:整潔度和職員與服務
The staff are the greatest, they make my stay so easy,2nd time Ive stayed there. I'll go back in a minute
Carolyn
於 2024 年 8 月住了 2 晚
4/10 欠佳
Brandi
商務旅客
2024年7月28日
不滿:住宿狀況
There were signs stating the hotel had bugs (not bed bugs) and that this was normal because they were surrounded by a forest. I've stayed at other hotels in Ft Mac this is not the case. There were bugs in my shower and even in my bed when i pulled back the covers. Also only one plug in worked so it was lamp or laptop. Will not stay again.
Brandi
於 2024 年 7 月住了 3 晚
10/10 優異
Joseph
2024年7月24日
Joseph
於 2024 年 7 月住了 1 晚
10/10 優異
Shirley
伴侶同遊
2024年7月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
Shirley
於 2024 年 7 月住了 1 晚
6/10 一般
Aaron
2024年7月10日
Aaron
於 2024 年 7 月住了 1 晚
10/10 優異
Kimberley
2024年7月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Spacious room, great bathtub!
Room was beautifully appointed with soaker tub. Staff especially gracious, especially Rain at the front desk. Will stay again!
Kimberley
於 2024 年 7 月住了 2 晚
10/10 優異
Arthur
親子同遊
2024年7月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pick my son up 4-5 times a year and always stay overnight till my flight home. Always happy with the service, room and value for the money. Back in a few months :)
Arthur
於 2024 年 7 月住了 1 晚
6/10 一般
Terry
2024年7月3日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
The fridge was sketchy - did not work at first, then was very noisy when it did work. I had to shut it off to get some sleep. Staff did send maintenance in. On my return to the room, I was surprised to see 2 fridges - the original one and another one on the floor beneath it. I still had to shut off the existing one to get some sleep. I have to wonder why they didn't take the noisy one away... I didn't return to the room until 11 pm, & they knew I was checking out in the morning. Made me feel like they were in the midst of making things right for the next guest, not for me.
Terry
於 2024 年 6 月住了 2 晚
4/10 欠佳
Ryan
商務旅客
2024年6月21日
讚好:整潔度
不滿:職員與服務
Construction
First off I never got the room in booked. I asked for 2, queens only got one queen but since I was solo was not a big deal. We were never informed of the construction. There was construction right above my room until 11pm. I had to work early so this was less than ideal. I ended up calling the desk to tell them to stop but they didn’t stop until 11pm. I was not super impressed. I get you have to do construction but it should stop at a certain time and should be informed ahead of time.
Ryan
於 2024 年 6 月住了 4 晚
6/10 一般
Stephen
2024年6月12日
讚好:職員與服務
Stephen
於 2024 年 6 月住了 1 晚
6/10 一般
真實旅客
2024年6月10日
讚好:整潔度
Internet cannot be used, extremely slow. The heating did not work, although it was +4C outside. The room was not heated.
真實旅客
於 2024 年 6 月住了 1 晚
8/10 不錯
Kerri
2024年6月10日
讚好:整潔度和住宿狀況
Kerri
於 2024 年 6 月住了 2 晚
10/10 優異
Sajjad
家人同遊
2024年6月10日
讚好:設施服務和住宿狀況
Good
Sajjad
於 2024 年 6 月住了 2 晚
10/10 優異
alexey
2024年6月5日
alexey
於 2024 年 6 月住了 1 晚
10/10 優異
Amy
商務旅客
2024年6月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amy
於 2024 年 6 月住了 1 晚
10/10 優異
Vicki
伴侶同遊
2024年6月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was fantastic and very clean. The staff was very friendly and helpful. Plan on staying here again next time Im there
Vicki
於 2024 年 6 月住了 1 晚
8/10 不錯
Margaret
商務旅客
2024年5月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Been using the hotel for techs coming in for jobs and it’s been accommodating for our needs, rooms are clean and good location
Margaret
於 2024 年 4 月住了 2 晚
2/10 很差
Ricardo
商務旅客
2024年5月25日
不滿:住宿狀況
Property had renovations going and did not mention this . It was major renos right above the room i was supposed to be staying in . I explained that i worked nightshift from 6 pm to 6am and could not sleep during the renovations . They did not have another room available
Ricardo
於 2024 年 5 月住了 14 晚
8/10 不錯
Yansong
商務旅客
2024年5月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stuff, breakfast not good enough, changed room in second night due to too close to highway which means loud at night, fast cool and heat, comfort bed. They are doing renovations on top two floor means if you stay at floor 3, will be loud before 6pm during day time.