Elegant Palazzo style period property with very high ceilings. Water leaked from where the hose joined the shower head in the bathroom. Kettle on main table had no power socket, so each time I boiled water had to move kettle to bedside table for the socket and then remove it back to the main table. Staff were very professional and helpful. Did not choose breakfast.
Azam
於 2024 年 11 月住了 3 晚
10/10 優異
Anna Liza (Toronto)
伴侶同遊, 多人同遊
2024年11月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is good. Can walk to train station, Mercato Central and Duomo. Lots of dining options near the hotel
Anna Liza
於 2024 年 11 月住了 3 晚
8/10 不錯
yiqing
伴侶同遊
2024年11月2日
讚好:整潔度和職員與服務
Good breakfast. Breakfast staff very friendly. Front desk staff very efficient. Fast check in and out. Convenient to places of interest and the main train station. Felt safe walking around in the area. Facility is overall nice but the shower place door had loose seals and water got out and wet the floor. Besides that everything is good.
yiqing
於 2024 年 10 月住了 3 晚
10/10 優異
Konstantinos (Glendale)
2024年11月2日
Konstantinos
於 2024 年 10 月住了 4 晚
10/10 優異
Lisa
2024年10月24日
讚好:職員與服務和住宿狀況
Lisa
於 2024 年 10 月住了 1 晚
10/10 優異
Leslie
家人同遊
2024年10月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay here. This is an older hotel but maintains a special charm that you can’t find at other accommodations. The staff was lovely, and we were even allowed to check in early. The breakfast buffet was mediocre and there’s a mildew smell in some places but overall, we had a positive experience.
Leslie
於 2024 年 10 月住了 4 晚
10/10 優異
Lisa
家人同遊
2024年10月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff Carlos and the girl at the front desk were super helpful and accommodating. The bell staff was fabulous and friendly. The hotel was beautiful and the breakfast was delicious
Lisa
於 2024 年 10 月住了 2 晚
10/10 優異
Dan
伴侶同遊
2024年10月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We spent two nights here in Florence. Room was sufficient in size. Bathroom shower was a bit small. The staff was awesome and the hotel is within a walkable distance from the sights.
Dan
於 2024 年 9 月住了 2 晚
8/10 不錯
Amy
家人同遊
2024年10月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Desayuno delicioso ! Excelente servicio variado y rico !
Amy
於 2024 年 10 月住了 3 晚
10/10 優異
Nicole
伴侶同遊
2024年10月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was beautiful. The amenities were great and the breakfast was amazing. It’s hidden away from the busy streets of Florence but still in an ideal location that’s a short walking distance to all the major spots. There are so many dining and shopping options minutes away. I would choose Hotel Royal for my next trip to Florence without a doubt.
Nicole
於 2024 年 9 月住了 2 晚
10/10 優異
Claudia
伴侶同遊
2024年10月6日
讚好:整潔度、職員與服務和住宿狀況
Excelente lugar para hospedarse en Florencia. Muy limpio, muy tranquilo, habitaciones amplias, buen servicio del personal. Se puede caminar al centro con facilidad. Buena relación precio-calidad. La piscina no pudimos usarla por el clima, pero está en una terraza muy linda.
Claudia
於 2024 年 9 月住了 2 晚
10/10 優異
Elena
2024年10月5日
讚好:整潔度、職員與服務和住宿狀況
Elena
於 2024 年 9 月住了 2 晚
8/10 不錯
Astrid
多人同遊
2024年10月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Astrid
於 2024 年 9 月住了 4 晚
2/10 很差
Lindsey (Ione)
多人同遊
2024年10月3日
不滿:整潔度、職員與服務、設施服務和住宿狀況
DO NOT STAY HERE!! Service is awful. The rooms are outdated and ugly. We were given a handicap room with a shower door that was broken and did not have a seal at the bottom causing 2” of water to pool in the entire bathroom. Told the staff who gave us one more towel to mop it up ourselves. We asked for another room and told there were none available only to look online and find there were actually rooms available that night. The front desk staff, Carlo, was incredibly rude and dismissive. When we showed him the large pooling of water throughout our bathroom, he proceeded to ask if I had never dealt with any issues in our lives as though I was being a pretentious princess or something merely asking for a functioning room. I was appalled at his response. I don’t have super high expectations when staying at any hotel other than a clean and safe room with facilities that actually work.
We tried to speak to a manager and Carlo told us to call the phone number to the hotel. I replied I would and he said he would be the one to answer the phone when we called. What a joke. So when we call to complain about our less than standard room, he would be the one we would be dealing with again?
They moved our room the next day, but the shower in that room leaked as well and was slow to drain. We didn’t even bother mentioning this until checkout as we knew nothing would be done because it was Carlo working the desk. Overall, one of the worst experiences at a hotel I’ve ever had.
Lindsey
於 2024 年 9 月住了 2 晚
10/10 優異
julie (Valleyford)
伴侶同遊
2024年9月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
ViIla Royal is a beautiful hotel. Very clean and comfortable. Quiet and an easy walk to cafes and sites. The staff were friendly and very helpful. There is on site parking. The pool is great and the courtyard is quiet and cozy. The breakfast was very good and there is a small bar to pick up a beverage to enjoy in the courtyard. I highly recommend this hotel.
julie
於 2024 年 9 月住了 2 晚
10/10 優異
Thomas
2024年9月25日
讚好:整潔度、職員與服務和住宿狀況
Thomas
於 2024 年 9 月住了 3 晚
8/10 不錯
Duncan
多人同遊
2024年9月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Duncan
於 2024 年 9 月住了 1 晚
8/10 不錯
CARLOS
家人同遊
2024年9月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CARLOS
於 2024 年 8 月住了 2 晚
8/10 不錯
Marilyn
2024年9月22日
讚好:整潔度、職員與服務和住宿狀況
Nous avons aimé cet hôtel, le lit était très confortable et c’était une belle chambre. Le seul point négatif était qu’il est un peu loin des attraits principaux.
Marilyn
於 2024 年 9 月住了 2 晚
6/10 一般
Anne
2024年9月21日
讚好:整潔度和職員與服務
Anne
於 2024 年 9 月住了 1 晚
10/10 優異
Kevin
2024年9月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
An oasis in the middle of an ancient city. A converted old mansion with beautiful grounds and huge rooms. Can’t miss with this place
Kevin
於 2024 年 9 月住了 3 晚
10/10 優異
Maivelys
2024年9月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Maivelys
於 2024 年 9 月住了 1 晚
6/10 一般
Maria Jesus
2024年9月19日
讚好:職員與服務和住宿狀況
La habitación individual era extremadamente pequeña, parecia del tamaño de un armario. El aire acondicionado no creo que se haya limpiado porque me dio una alergia terrible. Por el contrario, el hotel estaba en una zona muy cómoda para ir al centro a pie y a la estación de trenes, y tenía una terraza y jardín preciosos. El desayuno también fue estupendo.