Very very cute hotel. Was a rich family’s castle, feels like one of the museum or royal castle. Room is cute, very clean, just some furnitures are too simple
真实旅客
2019 年 11 月入住 2 晚
10/10 超赞
Zonghua
2018年11月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zonghua
2018 年 11 月入住 1 晚
10/10 超赞
shing
2015年04月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
shing
10/10 超赞
真实旅客
2014年01月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很赞的精品酒店
前台人员很友善,环境很棒。firenze,值得再去,这家酒店也值得再去
真实旅客
10/10 超赞
Ayman,Windermere
与家人出行
2024年06月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Ayman
2024 年 6 月入住 4 晚
10/10 超赞
Stacey
2024年05月22日
满意:清洁度、员工和服务、住宿条件和设施
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stacey
2024 年 5 月入住 6 晚
10/10 超赞
james,billings
与家人及幼儿出行, 与家人出行
2024年03月16日
满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
james
2024 年 3 月入住 3 晚
10/10 超赞
Laurence
与家人出行
2023年11月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was absolutely nothing we did not like!
Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Laurence
2023 年 11 月入住 3 晚
10/10 超赞
Sabrina
2023年10月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sabrina
2023 年 9 月入住 2 晚
6/10 一般
Emiliano
2023年09月27日
满意:员工和服务,清洁度
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Emiliano
2023 年 9 月入住 1 晚
10/10 超赞
Kenneth
2023年09月23日
满意:清洁度、员工和服务、住宿条件和设施
Great property and great staff!
Kenneth
2023 年 9 月入住 5 晚
8/10 还可以
Abdul Kadir
2023年09月15日
Abdul Kadir
2023 年 9 月入住 2 晚
10/10 超赞
norvis
与家人出行
2023年06月29日
满意:清洁度、员工和服务、住宿条件和设施
Muy buena propiedad y muy amable las personas que trabajan ahí
norvis
2023 年 6 月入住 2 晚
10/10 超赞
Charles
与家人出行
2023年06月21日
满意:住宿条件和设施,清洁度
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff.
I wish, however, they'ld get rid of CNN on the list of TV channels.
Charles
2023 年 6 月入住 3 晚
10/10 超赞
Abdullah
与家人出行
2023年05月18日
满意:清洁度、员工和服务、住宿条件和设施
Great hotel in every single way!!
Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Abdullah
2023 年 5 月入住 1 晚
10/10 超赞
Shlomo
2023年05月15日
Shlomo
2023 年 5 月入住 3 晚
10/10 超赞
William
与配偶出行
2023年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
William
2023 年 4 月入住 4 晚
6/10 一般
Terence
2022年12月5日
Terence
2022 年 12 月入住 1 晚
10/10 超赞
William
与家人出行
2022年11月23日
满意:员工和服务、服务设施、住宿条件和设施
Staff very, very helpful.
William
2022 年 11 月入住 3 晚
10/10 超赞
sergei,irvington
与配偶出行
2022年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place was very good
sergei
2022 年 9 月入住 3 晚
10/10 超赞
Stacy
与配偶出行
2022年10月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a wonderful property with an even better staff.
Stacy
2022 年 9 月入住 4 晚
10/10 超赞
Frederick
与家人出行
2022年08月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.
Frederick
2022 年 8 月入住 6 晚
10/10 超赞
Francois
2022年08月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Francois
2022 年 8 月入住 3 晚
8/10 还可以
Richard,Brooklyn
与配偶出行
2022年07月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail
Richard
2022 年 7 月入住 2 晚
8/10 还可以
Rosemary
与家人出行
2022年07月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All staff were amazing especially
Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.