The location and staff were great .. the hotel needs to be updated
Harold
於 2024 年 10 月住了 1 晚
2/10 很差
Thomas
伴侶同遊
2024年10月16日
不滿:整潔度、設施服務和住宿狀況
I feel like I stayed in a completely different property than the other reviewers!
I will start with the positive:
1. The location is UNBEATABLE. You are literally 20 steps from the Ponte Vecchio and everything is <10 minutes away by foot. The train station is a 10 minute cab ride.
2. The staff are great, especially the people at the rooftop...."restaurant".
That's where the good news ends. Beware of booking this property:
1. The property/rooms look nothing like the photos on Expedia. There are no "slippers", there are no individual bottles of toiletries. There's just combo shower gel/shampoo bottles for the shower and the sink. No conditioner.
2. The entire property reeks of mold/musty smell. They try and cover it up with incense but no dice.
3. Our bathroom shower and shower curtain were COVERED in black mold. We asked for them to be bleached, which they did, but this did not solve the problem. We lived with it because we'd prepaid and it was too late to switch.
4. The bed is a brick. Seriously the most uncomfortable mattress I have ever laid on in my life. Days later my back still hurts.
5. On multiple occasions, the housekeeping left us only one towel and failed to replace coffee/cream/sugar.
6. The elevator/life will only take one person at a time (maybe two with no luggage) and there's only one. So buyer beware you're booking a six floor walk up hotel.
7. Signs telling you to conserve water everywhere, which is a just a ploy to save money.
D-
Thomas
於 2024 年 10 月住了 5 晚
6/10 一般
Paula
家人同遊
2024年10月15日
不滿:設施服務和住宿狀況
Very mixed review. Clean until you look close. There was black mold below the window sill and mildew and mold in the bathroom causing me to get sick even lost my voice. Front desk girl was not friendly or helpful multiple times; including not helping coordinate transportation for the following morning when leaving for the airport. But the man at night was helpful and courteous. Fridge was never checked to see if it should be refilled. We liked the location and the lounge.Breakfast food was tasty but minimal, but we enjoyed the dinner. I probably wouldn’t stay at this franchise again.
Paula
於 2024 年 9 月住了 3 晚
10/10 優異
Mauro (fiorenzuola d'arda)
2024年10月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ottimo hotel a pochi passi da ponte vecchio.La colazione viene servita su una meravigliosa terrazza con vista panoramica sulla città.A. Personale cordiale e disponibile.
Mauro
於 2024 年 10 月住了 2 晚
10/10 優異
Deborah
2024年10月12日
Deborah
於 2024 年 7 月住了 2 晚
10/10 優異
kelly
伴侶同遊
2024年10月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A Truly Fantastic Stay!
Our six-day stay at B&B Pitti Palace was absolutely incredible. From the moment we arrived, the team made us feel right at home with their warm hospitality. The crew was attentive to every detail, ensuring we had everything we needed to make our stay as comfortable and enjoyable as possible.
We particularly loved the stunning views and the proximity to so many iconic sights—everything was within walking distance!
We can’t recommend B&B Pitti Palace enough. It was the perfect blend of comfort, charm, and exceptional service. We’ll definitely be back!
kelly
於 2024 年 10 月住了 6 晚
2/10 很差
Shulamit
多人同遊
2024年9月25日
不滿:整潔度、設施服務和住宿狀況
Apestaba a desagüe
Sucio
No vale lo que costó
Parece de dos estrellas
Shulamit
於 2024 年 9 月住了 2 晚
2/10 很差
Shulamit
多人同遊
2024年9月23日
不滿:整潔度、職員與服務、設施服務和住宿狀況
El hotel apesta a desagüe
Alfombras roídas
Le urge mantenimiento
Es de 2 estrellas a precio de 4
No volveré jamás
Shulamit
於 2024 年 9 月住了 1 晚
6/10 一般
Ashnoor
2024年9月17日
Better Mattresses. Very poor mattresses
Ashnoor
於 2024 年 8 月住了 2 晚
8/10 不錯
Elizabeth
2024年9月15日
Elizabeth
於 2024 年 9 月住了 1 晚
10/10 優異
Jennifer
2024年9月4日
讚好:整潔度、職員與服務和住宿狀況
Jennifer
於 2024 年 8 月住了 1 晚
8/10 不錯
Nella
家人同遊
2024年9月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were good very efficient
Nella
於 2024 年 8 月住了 3 晚
8/10 不錯
Louis
2024年8月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Small rooms but extremely helpful staff. Great location.
Louis
於 2024 年 8 月住了 3 晚
10/10 優異
Jungtae (Boise)
2024年8月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location was excellent and close to everywhere I planned to visit.
Everything (breakfast, location, amenities) was good but it was noisy at night by people walking and cars passing outside.
Jungtae
於 2024 年 8 月住了 1 晚
10/10 優異
Douglas
伴侶同遊
2024年8月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, with incredibly friendly staff and great rooftop setting for breakfast!
Douglas
於 2024 年 8 月住了 2 晚
10/10 優異
Alejandro Treto
2024年8月14日
讚好:整潔度和職員與服務
Ff
Alejandro Treto
於 2024 年 8 月住了 1 晚
8/10 不錯
Maria
親子同遊
2024年8月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bueno
Maria
於 2024 年 7 月住了 2 晚
10/10 優異
Gudrun
多人同遊
2024年8月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Gudrun
於 2024 年 7 月住了 2 晚
10/10 優異
Matthew
2024年8月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
An excellent hotel to stay it for a few days in Florence. It was in a perfect location to walk to just about everything and had wonderful restaurants nearby. Staff were also super kind and helpful. My room did have a little bit of a musky moldy smell though due to the air conditioner I believe but I got used to it.
Matthew
於 2024 年 7 月住了 2 晚
8/10 不錯
Paula
2024年7月26日
Paula
於 2024 年 7 月住了 1 晚
8/10 不錯
Anthony
2024年7月16日
讚好:整潔度、職員與服務和住宿狀況
Anthony
於 2024 年 7 月住了 1 晚
10/10 優異
Abdenbi
2024年7月11日
Abdenbi
於 2024 年 7 月住了 2 晚
4/10 欠佳
Knut
2024年7月10日
不滿:職員與服務、住宿狀況和客房舒適度
Lack of problem solving ability
The air condition system did not work the last two nights. The hotel did not acknowledge the problem until other guests on our floor reported the same problem. Last night we were provided with fans, but the problem itself was not solved on our departure monday morning.