The only thing I would complain about is the Rui App. The app wasn’t user friendly. We tried making reservations for the restaurants and did not get! It was disappointing,but over all we had a beautiful experience. I would definitely recommend and come back to stay!
Dahlia
於 2024 年 9 月住了 7 晚
10/10 優異
Mary
家人同遊
2024年9月27日
讚好:整潔度、設施服務和住宿狀況
Everyone was very kind and friendly and very helpful and every night there was Something to do is a must that I come back!!
Mary
於 2024 年 9 月住了 3 晚
6/10 一般
Shereen
親子同遊
2024年9月27日
讚好:住宿狀況
不滿:整潔度和職員與服務
Overall the experience was not the best. Majority of staff not friendly or welcoming. Front desk tried to double charge me and get more money from my booking. The food was actually surprisingly delicious. The restaurants and buffet had great food, especially the Jamaican section. The entertainment staff were very sweet, that part of the stay was probably the best. They had great shows in the evening and activities throughout the day. My room had a maggot on the bed the first night which grossed me out. I took a picture and showed it to the front desk. They did not take it as a big deal and told me management will follow up. They never did so I had to demand a room change immediately. Some waitress staff were kind in the buffet others were extremely rude. I probably would not book here again.
Shereen
於 2024 年 9 月住了 7 晚
10/10 優異
Keyonna
家人同遊
2024年9月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the entertainment and how friendly most of the staff were. I had a nice time. I didn't like how one of the staff members made us feel rushed while having dinner at the steak house.
Keyonna
於 2024 年 9 月住了 4 晚
10/10 優異
Krista
2024年9月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I LOVED EVERYTHING ABOUT MY STAY….except for I wish it was adults only. It’s such a beautiful, modern, upscale, mature feeling resort. I would return, very great waitstaff, entertainment staff, lifeguards.
Krista
於 2024 年 9 月住了 4 晚
8/10 不錯
Sandra
2024年9月26日
讚好:整潔度、職員與服務和住宿狀況
Sandra
於 2024 年 9 月住了 5 晚
4/10 欠佳
Chelsea
2024年9月25日
讚好:職員與服務
Chelsea
於 2024 年 9 月住了 4 晚
8/10 不錯
virginia
2024年9月25日
讚好:整潔度、職員與服務和住宿狀況
virginia
於 2024 年 9 月住了 3 晚
10/10 優異
Wendy
多人同遊
2024年9月25日
讚好:設施服務
It was hard to get a reservation to one of the specialty restaurants. Other than that the hotel, the staff the entertainment was excellent. Enrico was a joy and a true talent on the stage!!
Wendy
於 2024 年 9 月住了 4 晚
10/10 優異
Anise
家人同遊, 親子同遊, 伴侶同遊
2024年9月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I would return here everytime. Wonderful experience
Anise
於 2024 年 9 月住了 3 晚
2/10 很差
JAMES
2024年9月24日
不滿:整潔度、職員與服務和住宿狀況
Refused to cancel my booking 3days before my arrival
JAMES
於 2024 年 9 月住了 5 晚
8/10 不錯
Michael
伴侶同遊
2024年9月24日
讚好:整潔度和職員與服務
The staff was every helpful
Michael
於 2024 年 9 月住了 5 晚
10/10 優異
Orville Evrett
2024年9月24日
讚好:整潔度、職員與服務和住宿狀況
Orville Evrett
於 2024 年 9 月住了 3 晚
10/10 優異
Danial
家人同遊
2024年9月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Every thing was great, staff were nice. Hotel was clean and the pool and beach was very nice.
Danial
於 2024 年 9 月住了 6 晚
8/10 不錯
Teha
家人同遊
2024年9月23日
讚好:整潔度和設施服務
The property was very clean. The employees was very nice. The food was very good.
Teha
於 2024 年 9 月住了 4 晚
10/10 優異
Jessica
2024年9月23日
Jessica
於 2024 年 8 月住了 4 晚
10/10 優異
Linval (miramar)
親子同遊
2024年9月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property! Wonderful and pleaseant staff. Loved everything except the road leading to property is very rough, not fully paved and landscaped. For a propertyy of its class it needs to ensure the roads leading to it is properly lighted/paved etc.
Linval
於 2024 年 9 月住了 3 晚
10/10 優異
Ready Set Relax
親子同遊
2024年9月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is clean and well kept.
Overall, nice atmosphere. Staff was friendly and always willing to assist (if needed).
Would definitely return here with my family.
Ready Set Relax
於 2024 年 8 月住了 3 晚
10/10 優異
Aicha
2024年9月20日
讚好:整潔度、職員與服務和住宿狀況
Must visit
Beautiful property
Aicha
於 2024 年 9 月住了 4 晚
10/10 優異
Kirkson Martinez (Alhambra)
家人同遊
2024年9月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property, available amenities, food choices and staff were great!
Kirkson Martinez
於 2024 年 9 月住了 7 晚
2/10 很差
Jason
家人同遊
2024年9月20日
讚好:住宿狀況
不滿:整潔度和職員與服務
The quality of the food was good, and the staff at the ONE sports bar were excellent. However, finding bugs in the room and on the bed on the first night was very disturbing. The staff couldn’t assist with changing the room that night because no supervisor was on duty. We had to endure the situation until the next day after 2 PM when a supervisor was finally able to change our room. I was very disappointed that no one followed up on my complaint, even after showing pictures and videos to the supervisor.
Jason
於 2024 年 7 月住了 4 晚
10/10 優異
Shannon
伴侶同遊, 多人同遊
2024年9月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I can't wait to visit again this place is one my Top 5 Places
Shannon
於 2024 年 9 月住了 3 晚
10/10 優異
June Ellen (Troy)
2024年9月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was top notch
June Ellen
於 2024 年 9 月住了 4 晚
8/10 不錯
Yvette
多人同遊
2024年9月18日
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
I loved the staff and the closeness of the resort. They could have done a better job with the events at the Pool. Also, on vacation means everyday is the weekend. Fun should not be on Fri and Sat only. The restaurants were a joke. Food was cold and you could not get a reservations for days on end. Love the swim up rooms. If I come back the swimup room is a must.