I have been here before, but have never stayed the night. The staff was all above-normally WONDERFUL. Steven and Gavin were particularly great, and so was our waitress at the 4th Floor pizza restaurant. We also loved our driver - we would simply call the hotel and they would pick us up downtown. The hotel is amazing, quiet, safe, and very charming. The shower water temp was iffy, but it’s not a complaint because it is a bldg from 1886. Be sure and go on the ghost tour!