Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
Absolutely exceptional service with considerate and anticipating desk staff who consistently go above and beyond. Beautiful views and walkable location. We can't stop talking about it and can't wait to visit again.
Brianna
於 2024 年 9 月住了 3 晚
10/10 優異
Sheila
2024年9月8日
讚好:整潔度、職員與服務和住宿狀況
You can’t go wrong. The rooms are gorgeous. The wait staff all so friendly. It may be in the pricey side but for a couple days especially when you first arrive it’s a nice treat. If you are used to luxury you won’t be disappointed.
Sheila
於 2024 年 9 月住了 2 晚
10/10 優異
Kristin
2024年9月8日
Kristin
於 2024 年 8 月住了 1 晚
10/10 優異
Andrea
家人同遊
2024年9月7日
讚好:整潔度、職員與服務和住宿狀況
I’m almost hesitant to let everybody know what an absolutely wonderful, small boutique hotel this is. The service was impeccable. They have a lovely lounge and bar and dining room on site with excellent food. The staff were so conscientious. The hotel itself is gorgeous. They have a beautiful art collection and beautiful woodworking. The rooms are huge. We had a lovely cut lead crystal decanter of whiskey in our rooms as well as all kinds of snacks and a refrigerator with milk for the tea. I really really didn’t want to check out. It’s in a fabulous location. Very close to Dean’s village and The water of Leith walkway, and Stockbridge and downtown. absolute delight!
Andrea
於 2024 年 9 月住了 4 晚
10/10 優異
jincang
親子同遊
2024年8月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
全てが最高
jincang
於 2024 年 8 月住了 1 晚
10/10 優異
Kristin
家人同遊
2024年8月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is such a charming and beautiful building with rooms of ample size, exquisite lounge space and exemplary service. It’s in a historic building in a location that is an easy walk to most sites. Try it and see what you think!
Kristin
於 2024 年 8 月住了 4 晚
10/10 優異
Ignacio
伴侶同遊
2024年8月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Un Hotel que colmó mis espectativas. Soñe con ir a un hotel como este y no me defraudò.
Ignacio
於 2024 年 8 月住了 3 晚
10/10 優異
emmanuel
伴侶同遊
2024年8月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Très bien. Dommage que le restaurant de l'hôtel n'ouvre qu'à partir du jeudi. Mais le quartier est plein de restaurants.
emmanuel
於 2024 年 8 月住了 2 晚
8/10 不錯
David
家人同遊
2024年7月29日
讚好:設施服務
Enjoyed the location within the city.
David
於 2024 年 7 月住了 1 晚
10/10 優異
David
伴侶同遊
2024年7月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Elegant. Convenient. Great service.
David
於 2024 年 7 月住了 1 晚
10/10 優異
Victor
家人同遊, 多人同遊
2024年7月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is a 5 star hotel . It is in New Town but walkable to Old Town . The staff was great .
Alex was able to get us a reservation at Kyloe Restauant which he recommended and it was awesome . I am not sure what he told them but we were treated like celebrities . Thanks. Highly recommend this hotel!
Victor
於 2024 年 6 月住了 2 晚
10/10 優異
Pat
伴侶同遊
2024年7月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful small hotel in quiet neighborhood. Lovely room with nice view. Staff were friendly and aimed to please.
Cocktails in the bar area were nice.
Pat
於 2024 年 7 月住了 2 晚
10/10 優異
Rafael
家人同遊
2024年6月23日
讚好:整潔度、職員與服務和住宿狀況
Very gracious, well appointed property. Nice big tub and excellent bedding. Attractive and to notch staff in the hotel. Excellent restaurant. Staff was not as sharp as we found in Inverness.
Rafael
於 2024 年 6 月住了 1 晚
10/10 優異
Ruth
親子同遊
2024年6月20日
讚好:整潔度、職員與服務和住宿狀況
We had high expectations based on the other reviews, and we’re not disappointed . The hotel is beautiful and charming and very clean. I’d loved the decor. All the staff were wonderful. We loved our room. The breakfast was amazing. We stayed in some good hotels on this trip, and The Bonham was our favorite.
The Bonham is in a nice upscale neighborhood but if you’re not someone who enjoys walking (or taking taxis) then this hotel may not be for you. If you live in a city and are used to it you may not notice, but it is a 24 minute walk to the castle and around 20 minutes to most of the Edinburgh attractions. There are lots of restaurants a 10 minute walk away.
I really enjoyed the walking, but if you’re say an American who is not a city dweller and not used to walking, you should know this before you book. You can always take a taxi or bus - the reception staff will happily get you a taxi, and it’s not that expensive.
Ruth
於 2024 年 6 月住了 5 晚
10/10 優異
Alejandro
伴侶同遊, 商務旅客
2024年6月17日
讚好:職員與服務、設施服務和住宿狀況
Excelent hotel, I will definetely come back again
Alejandro
於 2024 年 6 月住了 1 晚
10/10 優異
Beth
家人同遊
2024年6月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This lovely hotel was the perfect location for us. Quiet and pretty, we had a view over Dean Bridge. Location is about equidistant and easily walkable in about 15 minutes to Murrayfield Stadium and the Castle/Old town. Staff were friendly and helpful. Would absolutely stay here again.
Beth
於 2024 年 6 月住了 4 晚
10/10 優異
Teuta
伴侶同遊
2024年6月16日
讚好:設施服務
A gorgeous hotel off the beaten path. Close to everything but quiet and cozy like home.
Highly recommended
Teuta
於 2024 年 6 月住了 2 晚
8/10 不錯
Sebastien
2024年6月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sebastien
於 2024 年 6 月住了 2 晚
10/10 優異
Kim
2024年6月14日
Kim
於 2024 年 6 月住了 1 晚
10/10 優異
Javier
2024年6月11日
Javier
於 2024 年 6 月住了 1 晚
10/10 優異
Paul
商務旅客
2024年6月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Paul
於 2024 年 5 月住了 1 晚
10/10 優異
nancy
伴侶同遊
2024年6月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a beautiful hotel with many cozy public rooms to hang out in and have a drink or afternoon tea. The food was very good and the location was great. Our room was quite large with big windows and a nice bathroom. Everyone there from the front desk to the bartenders were very pleasant and helpful. Would definitely stay there again.