Booked 2 Queen rooms for 6 people online with Expedia. Arrived at 7 pm and reception desk staff member could not find find the reservation. She asked several times if we were at the right hotel , then asked if we had booked the correct night , then repeated the same questions, until I was able to show my confirmed booking with Expedia.
Then, she said that Expedia had cancelled the reservation because I had booked with the option to pay on-site, at the hotel. Another staff member attempted to help us , but the first staff member shushed her and refused her help.
The first staff member then informed us that we could book another 2 rooms, albeit at a higher rate, as the only 2 rooms available had 3 beds .
We booked the rooms. I contacted Expedia, as I could still see the booking online , and Expedia confirmed that the booking had been made and was still valid. We travel frequently with Expedia and have never had a booking cancelled before.
I would recommend calling the hotel to check your booking as another staff member later mentioned that they had seen this same issue occur before , with lost bookings.
Hotel has a pleasant pool, excellent hot tub and breakfast buffet with the regular options (sausage, eggs, bagels, yoghurt, etc), however it is quite run down (the tile floors were sticky, the carpets were saggy and had raised middle areas where the carpet had stretched over the years, and just a general air of disrepair ).
Convenient location. Poor experience.