I had to wait 10 minutes to check in and didn't get the room I paid for. The front desk person also made a big deal about using "3rd party apps" for booking which was so much harder for them.
The person I spoke with two days later was incredibly helpful, though. I appreciated their efficiency at straightening out the room situation and getting me a refund.
Suzanne
於 2024 年 7 月住了 4 晚
8/10 不錯
Leah
家人同遊
2024年7月14日
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
The staff were great and friendly, the breakfast was good, the pool area was nice.
The downside was that they needed to make sure their rooms were completely cleaned. Especially the bathroom, there was a lot of hair on the floor (which the staff was super nice about cleaning it) but then there was soap smeared all over the dispenser in the shower and quite a few pieces of hair in the shower area. The rest of the room was great and seemed pretty clean.
Leah
於 2024 年 7 月住了 1 晚
10/10 優異
Aimee
2024年7月1日
讚好:整潔度、職員與服務和住宿狀況
The hot breakfast was delicious!
Aimee
於 2024 年 6 月住了 1 晚
10/10 優異
Grant
2024年6月27日
Grant
於 2024 年 6 月住了 2 晚
10/10 優異
Ty
2024年6月16日
讚好:整潔度、職員與服務和住宿狀況
Ty
於 2024 年 6 月住了 4 晚
10/10 優異
Brandi
2024年6月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Brandi
於 2024 年 5 月住了 1 晚
6/10 一般
Martha
家人同遊
2024年6月8日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Yellowstone Trip
I reserved a room with certain specification, that was the reason why I paid more — when I arrived at the hotel
I was given a regular room — and I paid almost $100 more in price — and hotel
Nor hotel.com helped
Thanks anyway.
Martha
於 2024 年 5 月住了 1 晚
10/10 優異
Jill
家人同遊
2024年5月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent front desk staff both at check in and check out. The kitchen area was A-ONE !!! We enjoyed visiting with the young lady that was keeping things going. Great food, hot and cold as needed. She did a fabulous job!
Jill
於 2024 年 5 月住了 1 晚
10/10 優異
Monte
家人同遊
2024年5月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Monte
於 2024 年 5 月住了 1 晚
8/10 不錯
Christa
商務旅客
2024年5月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great bed and pillows
The front desk staff was great. Room was very comfortable and pillow choices were excellent. Coffee maker was broken, but coffee was available in the lobby.
Christa
於 2024 年 5 月住了 1 晚
10/10 優異
Angela
2024年4月28日
讚好:整潔度、職員與服務和住宿狀況
Angela
於 2024 年 4 月住了 2 晚
8/10 不錯
Ryan
家人同遊, 商務旅客
2024年4月17日
Clean hotel
Ryan
於 2024 年 4 月住了 1 晚
8/10 不錯
Christopher
2024年4月16日
讚好:整潔度
Christopher
於 2024 年 4 月住了 1 晚
10/10 優異
Oganes
商務旅客
2024年4月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Oganes
於 2024 年 4 月住了 1 晚
10/10 優異
David
伴侶同遊
2024年3月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and comfortable room. The bed was as comfortable as any bed I've ever slept in. Property is undergoing renovations, and is still very nice! Staff was very friendly and helpful.